Ko-fi Refund: How to Request or Issue a Donation Refund
Quick answer
Ko-fi cannot refund; the creator must. Supporters message the creator, and creators can fully refund through Ko-fi up to 180 days after payment.
Most likely fix: Message the creator
How to fix it
Try these in order — the most common fix is first.
1. Message the creator
- Use Ko-fi Direct Message or the contact email in their shop settings
Did this fix it?2. Creator issues a refund
- Creator opens Payments & Orders and refunds in full within 180 days
- Partial refunds must go through PayPal or Stripe
Did this fix it?3. Escalate
- If undelivered, open a dispute with PayPal or your card issuer
- Ask Ko-fi support for advice
Did this fix it?
Symptoms
A supporter wants money back for a tip, membership or shop order.
Why it happens
- Ko-fi does not process payments
- Creator sets their own refund policy
- Order never delivered
This guide also covers
- ko-fi refund
- refund ko-fi donation
- ko-fi request refund
Still not working?
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