Ko-fi Not Working? Common Errors & Fixes

Ko-fi does not hold your money, so a missing payment is almost always a PayPal or Stripe issue: a wrong email, an unverified account or a hold. Check the payment details to see where it went.

PayPal, not Ko-fi, puts funds on hold, and Ko-fi's help center says creators can expect to wait up to 21 days. Shipping info for physical shop orders can release it.

Ko-fi sends Stripe payments straight to your Stripe account, and Stripe pays out to your bank automatically about every 7 days. Delays come from Stripe verification or bank timing.

An unpublished Ko-fi page is a suspension, usually for guideline or payment provider reasons. Contact Ko-fi support and fix the stated cause.

Ko-fi cannot refund; the creator must. Supporters message the creator, and creators can fully refund through Ko-fi up to 180 days after payment.

Memberships fail when the payment is not linked to a Ko-fi account or the recurring payment failed. Link the account and check the payment.

Put the Ko-fi bot at the top of your server's role list, avoid roles managed by other services, and make sure the supporter connected Discord on the account tied to the payment.

Download links arrive on the receipt email and on the order screen when logged in. Check spam, log into the account tied to the payment, and ask the creator if the file is missing.

Cancel in Account & Billing > Subscriptions > three dots > Cancel Gold. You keep Gold until the paid period ends.

Go to Account & Billing > Subscriptions and choose Don't Renew. Guest payers must link the subscription to an account first.