Ko-fi Payment Not Received
Quick answer
Ko-fi does not hold your money, so a missing payment is almost always a PayPal or Stripe issue: a wrong email, an unverified account or a hold. Check the payment details to see where it went.
Most likely fix: Check where the payment went
How to fix it
Try these in order — the most common fix is first.
1. Check where the payment went
- Open Payments & Orders on Ko-fi
- Click View Details on the transaction
- At the bottom, see whether it was paid to Stripe or PayPal
Did this fix it?2. Fix the PayPal email
- Open Payment Settings on Ko-fi
- Make the email match your PayPal login email exactly
- Future payments go to the correct account
Did this fix it?3. Verify PayPal
- Log into PayPal and confirm your email and identity
- Claim any unclaimed payments in PayPal
Did this fix it?4. Check status pages and contact support
- Check PayPal and Stripe status pages show Operational
- If still stuck, submit a Ko-fi support ticket and contact PayPal or Stripe
Did this fix it?
Symptoms
A supporter says they paid but no money arrived, or the payment shows pending or unclaimed.
Why it happens
- PayPal email in Ko-fi does not match your PayPal login
- PayPal account not fully verified
- Payment went to Stripe rather than PayPal
- PayPal or Stripe outage or hold
This guide also covers
- ko-fi payment not received
- ko-fi payment pending
- ko-fi paypal not connected
Still not working?
If Ko-fi keeps failing, you're not alone. See every Ko-fi problem users report or the alternatives people switch to.
Done fighting Ko-fi? Our small team builds your own Ko-fi alternative, or any software you need: web, mobile, games, desktop. Price agreed together.
Talk to us