Ko-fi Shop Download Not Working
Quick answer
Download links arrive on the receipt email and on the order screen when logged in. Check spam, log into the account tied to the payment, and ask the creator if the file is missing.
Most likely fix: Check the receipt email
How to fix it
Try these in order — the most common fix is first.
1. Check the receipt email
- Look for You supported [Creator] on Ko-fi, including spam
Did this fix it?2. Log into Ko-fi
- Open the order and download from the order screen
Did this fix it?3. Contact the creator
- Creator checks the product has a file and the order shows paid
Did this fix it?
Symptoms
Digital product link missing, expired or opens nothing.
Why it happens
- Paid as a guest and not logged in
- Receipt email in spam
- Payment not linked to account
- File not attached by creator
This guide also covers
- ko-fi shop download not working
- ko-fi digital download
- ko-fi didn't receive file
Still not working?
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