Adobe Express Problems & Issues

The longest-running bug thread on Adobe's forum (2023-2026) is downloads that never finish and show 'We're working on your file, you'll be able to download it soon'. Some cases were traced to backend outages (August 2026 MP4/GIF/PDF export service down over a weekend), others to a broken asset in one scene, and many threads end without a root cause.

Users report existing projects failing to open with 'Something went wrong' or an empty page while new projects still work - one June 2026 user was blocked for about two weeks while status.adobe.com showed green. Adobe support asks for HAR files and browser details.

Adobe acknowledged Express outages on July 17 2025, September 5 2025, March 27 2026 (My Stuff and editor not loading, 'Something went wrong') and an August 2026 export backend failure. An AWS outage in October 2025 also broke downloads. One user said a September 2025 outage made them miss a deadline.

Remove Background has repeatedly broken: request timeouts in 2023, a fix released in October 2025, and July 2026 reports of 'internal errors' from the cutout service that Adobe confirmed it was working on. Users also complain about poor edges on logos.

Users report MP4 downloads stalling partway and erroring, 4K projects that exported fine failing after a small edit, and 'unable to download MP4' threads continuing into 2026. Adobe staff typically ask for a screen recording or the shared project rather than offering a fix.

Capterra's performance/reliability summary is mostly negative, and reviewers mention lag, slow-loading assets and constant page refreshes. Adobe forum threads describe the editor becoming slow and unresponsive and element search becoming unusable after a few uses ('So glitchy we deserve refunds', Nov 2025).

Forum threads report the iOS app endlessly loading projects and crashing when cropping or adding photos, and the Android app crashing when opening a project (including on Pixel devices in late 2025). Reinstalling after a restart fixed it for some; Adobe told others to use the web app meanwhile.

Users of the Content Scheduler report Reels staying in 'Scheduled' status after the time passed and posts sitting in the scheduler without publishing, even after clearing cache and reconnecting social accounts.

The free plan has 5GB storage, limited assets, a 10-day version history and lifetime caps on some AI features (e.g. 5 presentations, 2 five-second videos). Premium templates, Remove Video Background, one-click Resize and brand kits need Premium. Capterra reviewers repeatedly cite locked templates and elements.

Premium includes 250 generative credits per month; heavier AI use pushes you to Firefly Pro (4,000 credits). Credits only reset on the billing date. One user reported a cancelled text-to-video job consumed 260 credits; community experts say failed generations are usually refunded automatically.

Express Teams is advertised at US$4.99 per seat per month for the first year (two-seat minimum, 12-month commitment) and renews at US$7.99 per seat per month - a 60% increase at renewal.

Adobe-wide Trustpilot reviews complain about early termination fees, charges after a free trial, and a cancellation flow full of retention screens. Express Premium itself is month-to-month, but Express Teams is an annual commitment and many Express users get it inside annual Creative Cloud plans.

Many forum bug threads end with staff asking for screen recordings, project links or HAR files and no confirmed resolution; some users report the issue simply cleared after a few days. The status page sometimes shows green while users are blocked.

Forum users list features they miss from Canva such as Magic Expand-style tools, paint format, more templates and shapes, and earlier complained about no spell check. Some Capterra reviewers find it less beginner-friendly than Canva.