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Adobe Express Download Failed - Stuck on 'We're Working on Your File'

Q: How do I fix "Adobe Express Download Failed - Stuck on 'We're Working on Your File'"?

1. Check for an Adobe outage: Open status.adobe.com and look for Adobe Express incidents Check the Announcements board on community.adobe.com for Express If there's an incident, wait - local fixes won't help 2. Restart Express and retry: Close every Adobe Express tab Reopen the project from Your stuff Click Download again 3. Try incognito or another browser: Open an incognito/private window and sign in Retry the download If you're on Safari, try Chrome or Edge - users report downloads working there 4. Find and replace broken assets: Go through each page or scene Look for elements with a warning sign or that render as a grey or empty box Delete them and re-add the image, video or font Retry the download 5. Download an earlier version: Open the file menu and choose Version history Restore or duplicate an earlier version Try downloading that version 6. Clear Adobe cookies and cache: In browser settings, clear cookies and cached data for adobe.com Restart the browser and sign in again Disable pop-up blockers and extensions for adobe.com

Workaround available Web, iOS, Android Updated October 21, 2026

Quick answer

First check status.adobe.com for an export outage. If Express is up, restart it, retry in incognito or Chrome, then find and replace any element showing a warning icon or grey box, or download an earlier version from version history.

Most likely fix: Check for an Adobe outage.

Symptoms

Clicking Download shows 'We're working on your file, you'll be able to download it soon' forever, the progress bar never finishes, or you get a download error for PDF, PNG, MP4 or GIF.

Why it happens

Adobe-side export service outage (e.g. August 2026 MP4/GIF/PDF backend failure, October 2025 AWS outage)
A broken or missing asset in one page or scene
Browser-specific problem (Safari failures that work in Chrome)
Stale cache, cookies or a stuck session
Extensions or pop-up blockers interfering with the download

How to fix it

Try these in order — the most common fix is first.

1. Check for an Adobe outage
1. Open status.adobe.com and look for Adobe Express incidents
2. Check the Announcements board on community.adobe.com for Express
3. If there's an incident, wait - local fixes won't help
2. Restart Express and retry
1. Close every Adobe Express tab
2. Reopen the project from Your stuff
3. Click Download again
3. Try incognito or another browser
1. Open an incognito/private window and sign in
2. Retry the download
3. If you're on Safari, try Chrome or Edge - users report downloads working there
4. Find and replace broken assets
1. Go through each page or scene
2. Look for elements with a warning sign or that render as a grey or empty box
3. Delete them and re-add the image, video or font
4. Retry the download
5. Download an earlier version
1. Open the file menu and choose Version history
2. Restore or duplicate an earlier version
3. Try downloading that version
6. Clear Adobe cookies and cache
1. In browser settings, clear cookies and cached data for adobe.com
2. Restart the browser and sign in again
3. Disable pop-up blockers and extensions for adobe.com

This guide also covers

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