Affinity V2 License or Product Key Not Recognized

How to fix it

Try these in order — the most common fix is first.

1. 1. Use the right app

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   1. Keep V2 Designer, Photo and Publisher installed for your paid licence
   2. The new app is free and signs in with Canva, no key needed
   Did this fix it? Yes No

2. 2. Check the purchase account

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   1. Sign in to the Affinity store with the email used for the order
   2. Find the order confirmation email for your licence
   Did this fix it? Yes No

3. 3. Activate online

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   1. Open the V2 app while connected to the internet and activate in-app
   2. Volume licences use an Activation ID and password instead of a key (V2 deployment guide)
   Did this fix it? Yes No

4. 4. Contact support

   1. Send your order number and email to Affinity support if activation still fails
   Did this fix it? Yes No

Symptoms

Activation fails, the key is rejected, or the new Affinity app asks for a Canva login instead of a key.

Why it happens

• Trying to enter a V2 key in the new unified Affinity app, which uses a Canva login
• Purchased under a different Serif or Affinity store account
• V1 key file used for V2 (V2 uses activation, not key files)
• Offline during activation

This guide also covers

• affinity v2 license not working
• affinity product key invalid
• affinity serial key not recognized
• affinity v2 still works

The same problem in other apps

All login, account & activation guides →

• Sketch Can't Sign In or Licence Not Working (Sketch)

Other Affinity Designer errors

• Affinity Won't Open or Crashes on Launch
• Affinity Can't Sign In With Canva Account
• Affinity Designer Exported PNG Is Blurry
• Affinity Designer PDF or Export Colors Look Wrong
• Affinity Fonts Missing or Not Showing
• Affinity Designer Slow or Laggy With Large Files
• How to Cancel Canva Pro or Get an Affinity Refund