How to Cancel Canva Pro or Get an Affinity Refund

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel on the web

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   1. Open Canva account settings
   2. Go to Billing and plans
   3. Choose Cancel subscription and confirm
   Did this fix it? Yes No

2. 2. Cancel an App Store subscription

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   1. Subscriptions bought on iPhone or iPad cannot be cancelled in the Canva app
   2. Open Settings > your name > Subscriptions, pick Canva and cancel
   Did this fix it? Yes No

3. 3. Cancel a Google Play subscription

   1. Open Google Play > Payments and subscriptions > Subscriptions, pick Canva and cancel
   Did this fix it? Yes No

4. 4. Refunds

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   1. Canva's terms say cancellation takes effect at the end of the billing cycle without refund of fees already paid
   2. Users report that support sometimes reviews annual-plan refunds if you ask soon after a renewal charge; windows quoted by third parties vary from 7 to 60 days and are unconfirmed
   3. V2 store purchases: a third-party guide says Serif allowed 14-day returns (affinityreturns@serif.com); platform-store purchases go through Apple, Google or Microsoft
   Did this fix it? Yes No

5. 5. After cancelling

   1. The free Affinity app keeps working with your Canva account; only the AI features are removed
   Did this fix it? Yes No

Symptoms

You want to stop paying for Canva Pro, or get your money back after buying Affinity V2.

Why it happens

• Canva Pro was started for AI features in Affinity
• Subscription billed through Apple or Google instead of Canva
• Missed renewal window
• Bought V2 before it was discontinued

This guide also covers

• cancel canva pro
• affinity refund
• affinity v2 refund
• cancel canva subscription affinity

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Adobe Illustrator Subscription (and the Early Termination Fee) (Adobe Illustrator)
• How to Cancel Figma Subscription (Figma)
• How to Cancel Sketch Subscription (and Mac-only Licence) (Sketch)

Other Affinity Designer errors

• Affinity Won't Open or Crashes on Launch
• Affinity Can't Sign In With Canva Account
• Affinity V2 License or Product Key Not Recognized
• Affinity Designer Exported PNG Is Blurry
• Affinity Designer PDF or Export Colors Look Wrong
• Affinity Fonts Missing or Not Showing
• Affinity Designer Slow or Laggy With Large Files