How to Cancel Bitbucket Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Downgrade to Free (web)

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   1. Open Bitbucket Settings > Billing management (or Atlassian Administration > Billing)
   2. Choose your Bitbucket subscription and change the plan to Free
   3. Support staff say downgrading to Free is cancelling; no extra steps
   Did this fix it? Yes No

2. 2. If you cannot find the option

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   1. Make sure you are a billing administrator of the Atlassian organization
   2. Otherwise contact Atlassian billing support
   Did this fix it? Yes No

3. 3. Delete the workspace (optional)

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   1. Workspace settings > delete workspace; users report full deletion takes about 30 days
   2. Export or mirror repositories first
   Did this fix it? Yes No

4. 4. Refunds

   1. We found no published refund policy; community moderators send refund requests to Atlassian billing support
   Did this fix it? Yes No

Symptoms

You pay for Standard or Premium and cannot find a cancel button.

Why it happens

• Cancellation is done by downgrading to Free
• Billing moved to Atlassian Administration, so old instructions show different menus
• Billing admin rights needed

This guide also covers

• cancel bitbucket subscription
• bitbucket refund
• downgrade bitbucket to free

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel GitHub Subscription (Paid Plan and Copilot) (GitHub)
• How to Cancel GitLab Subscription (GitLab)

Other Bitbucket errors

• Bitbucket Permission Denied (publickey)
• Bitbucket App Passwords Deprecated: Switch to API Tokens
• Bitbucket Authentication Failed on Git Push
• Bitbucket Pipelines Build Minutes Exceeded
• Bitbucket Pipeline Stuck or Queued
• Bitbucket Pipeline Exceeded Build Time Limit
• Bitbucket Repository Over the Size Limit