Box Pricing
Complete pricing breakdown for Box including all plans, hidden costs, and limitations.
Pricing score: 40/100
Plans & Pricing
- 10 GB storage
- 250 MB file upload limit
- 1 file version
- 5 Box Sign requests per month
User limit: 1 user
Storage: 10 GB
- Everything in Enterprise Plus
- 500 GB file upload
- Custom AI agents and multi-step AI
- Box Forms, Doc Gen, Box Archive
- 200K API calls per month
User limit: 3+ users
Storage: Unlimited
- 100 GB storage
- 2 GB file upload
- 25 file versions
- 10 Box Sign requests per month
- Technical support during local business hours
User limit: 3-10 users
Storage: 100 GB
- 100 GB storage
- 5 GB file upload
- 10 file versions
- 15 Box Sign requests per month
- Password-protected links
User limit: 1 user
Storage: 100 GB
- Unlimited storage
- 5 GB file upload
- 50 file versions
- Box AI
- Unlimited e-sign requests
- 1,500+ integrations
- 50K API calls per month
User limit: 3+ users
Storage: Unlimited
- Unlimited storage
- 15 GB file upload
- 50 file versions
- Unlimited external collaborators
- Advanced admin controls
- Box AI
User limit: 3+ users
Storage: Unlimited
- Unlimited storage
- 50 GB file upload
- 100 file versions
- Box Hubs content portals
- 1K AI Units per month
- Advanced workflows and security
- FedRAMP Moderate, HIPAA support
- 100K API calls per month
User limit: 3+ users
Storage: Unlimited
- Everything in Enterprise
- 150 GB file upload
- Unlimited file versions
- Box Agent, 2K AI Units per month
- Threat detection rules and alerts
- 24-hour enhanced support
User limit: 3+ users
Storage: Unlimited
Pricing Issues Reported by Users
Why is Box so expensive? Per-seat pricing with a 3-user minimum
Every business plan, from Business Starter to Enterprise Advanced, requires at least 3 paid seats. Monthly billing costs about a third more than annual: Business is $20 vs $15 per user/month, Business Plus $33 vs $25, Enterprise $47 vs $35, and Enterprise Plus (about $50) is sold only on annual billing. Small teams and solo users pay for seats they don't need.
Charged after cancelling Box and refunds denied
A recurring Trustpilot theme in 2025-2026: charges after cancellation, annual renewals users didn't expect, duplicate billing, and refund requests denied or needing repeated escalation. Box cancels at the end of the paid term and points refund requests to its cancellation team rather than issuing automatic pro-rata refunds.
External collaborators cost extra on the Business plan
Box's pricing page lists external collaborators on the Business plan as pay-per-collaborator. Unlimited external collaborators start at Business Plus ($25-33 per user/month). Teams that share with many clients or contractors can be pushed up a tier.