Carrd Custom Domain Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the plan

   1. Custom domains need Pro Standard ($19/year) or higher; Pro Lite cannot use them.
   Did this fix it? Yes No

2. 2. Fix DNS records at your registrar

   Copy steps
   1. Add two A records for @ with the IPs Carrd shows under Publish.
   2. Add one CNAME for www pointing to your bare domain.
   3. Delete any AAAA records for @ and any conflicting A records.
   4. Disable domain parking, redirection, masking and forwarding.
   Did this fix it? Yes No

3. 3. Wait and republish

   Copy steps
   1. Click Publish Changes in Carrd.
   2. Allow 10-15 minutes, up to an hour for initialization.
   3. If still failing after a few hours, contact Carrd support.
   Did this fix it? Yes No

Symptoms

Site shows Not Found, never leaves (initializing), loads slowly or only on one of domain.com and www.domain.com.

Why it happens

• Conflicting or missing A/CNAME records
• AAAA (IPv6) record on @
• Domain parking, forwarding or masking enabled
• DNS not yet propagated
• Plan below Pro Standard

This guide also covers

• carrd custom domain not working
• carrd domain initializing
• carrd not found custom domain

Other Carrd errors

• Carrd Not Secure Warning on Custom Domain
• Carrd Publish Failed Error
• Carrd Changes Not Showing on Published Site
• Carrd Form Not Sending or No Messages Received
• Carrd Embed Not Working or Site Blank
• Carrd Site Not Showing on Google
• Carrd Mobile Layout Broken or Desktop Version on Phone
• Carrd Builder Slow, Glitchy or Out of Elements