Cinema 4D Sign In OK, Waiting for Maxon App

How to fix it

Try these in order — the most common fix is first.

1. 1. Allow Maxon in your security software

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   1. Open your firewall or antivirus settings
   2. Allow Maxon, the Maxon App and Red Giant services through
   3. Restart the Maxon App and sign in again
   Did this fix it? Yes No

2. 2. Check the account and license assignment

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   1. Sign in at my.maxon.net in a browser
   2. Confirm the license is on the same account you use in the Maxon App
   3. Make sure it is assigned to this computer
   Did this fix it? Yes No

3. 3. Reinstall the latest Maxon App

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   1. Uninstall the Maxon App
   2. Download the newest version from maxon.net
   3. Install it and sign in
   Did this fix it? Yes No

4. 4. Contact Maxon with logs

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   1. Create error logs from the Maxon App
   2. Open a ticket at the Maxon support center and attach them
   Did this fix it? Yes No

Symptoms

The Maxon App shows 'Sign In OK, Waiting For Maxon App' (or 'Login failed') and never finishes; Cinema 4D will not start with a license.

Why it happens

• Firewall, antivirus or other security software blocking Maxon, Maxon App or Red Giant services
• Signed in with a different Maxon account than the one holding the license
• License released or not assigned to this computer
• Outdated Maxon App

This guide also covers

• sign in ok waiting for maxon app
• maxon app login failed
• maxon app not working

The same problem in other apps

All login, account & activation guides →

• Maya License Error: License Check-Out Failed or Not Obtained (Maya)
• Houdini Licenses Just Stopped Working (Houdini)
• 3ds Max License Error or Sign-In Failed (3ds Max)
• Unity License Activation Failed (Unity)

Other Cinema 4D errors

• Cinema 4D License Not Found or No Offline License Found
• Cinema 4D Crashes on Startup
• Redshift Missing or Not Loading in Cinema 4D
• Redshift Error: Missing or Corrupted Shader Kernel
• Redshift Out of VRAM in Cinema 4D
• Redshift Stuck on Initializing OptiX RT
• Cinema 4D Viewport Slow or Laggy
• Cinema 4D Crashes While Rendering