How to Cancel Datadog Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Check your contract and notice period

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   1. Open your order form or Subscription terms and find the renewal date and notice period (older public terms specify at least 30 days before term end)
   2. Send written non-renewal notice to your Datadog account manager before that date
   Did this fix it? Yes No

2. 2. Cancel a self-serve account

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   1. Go to Organization Settings > Plan & Usage (billing)
   2. Use the cancel/downgrade option if shown, otherwise email billing@datadoghq.com from the account owner address (third-party guides report this route)
   3. Ask for written confirmation of the end date
   Did this fix it? Yes No

3. 3. Cancel an AWS Marketplace subscription

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   1. Open AWS Marketplace > Manage subscriptions
   2. Cancel the Datadog subscription there; Datadog cannot cancel it for you
   Did this fix it? Yes No

4. 4. Stop data and usage before the end date

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   1. Uninstall agents and disable integrations (AWS/GCP/Azure) so overages stop
   2. Export dashboards and monitors via API or Terraform before access ends
   Did this fix it? Yes No

5. 5. Downgrade to Free instead

   1. Ask to move to the Free plan (up to 5 basic hosts, 1-day retention) if you only need minimal monitoring
   Did this fix it? Yes No

Symptoms

You stopped using Datadog but are still invoiced, or are unsure how to end the contract.

Why it happens

• Annual or committed contract auto-renews unless non-renewal notice is given
• Agents removed but the account/subscription still active
• Marketplace purchases (AWS) are billed and cancelled through the marketplace

This guide also covers

• cancel datadog
• datadog cancel subscription
• datadog refund
• how to cancel datadog contract

Other Datadog errors

• Datadog Agent Not Reporting Metrics or Host Missing
• Datadog Duplicate Hosts After AWS Integration
• Datadog Logs Not Showing in Log Explorer
• Datadog APM Traces Not Showing Up
• Datadog Agent High CPU or Memory Usage
• Datadog Monitor No Data Alerts Not Working
• Why Is My Datadog Bill So High: Custom Metrics
• Datadog Agent 403 API Key Invalid in Kubernetes