Drip Problems & Issues
Real user-reported problems, complaints, and limitations for Drip. Based on analysis of 12 signals.
Overall score: 62/100
Issues by Category
Constant bugs - 'error please refresh' messages and freezing
Users report the platform is 'glitchy with lots of bugs.' The 'error please refresh' message constantly appears. Site often freezes after copy/paste or setting up hyperlinks. Email builder doesn't save settings reliably.
Email builder doesn't save font and color settings
The email builder has issues not saving settings. Users must constantly change font size and custom brand colors. Settings reset unexpectedly, wasting time on repeated formatting.
Steep learning curve - hard to find where things are
The learning curve is described as 'steep for newcomers to marketing automation.' Users struggle to find where features are located. Interface organization is confusing despite being powerful.
No A/B testing in Broadcasts or Workflows
Drip lacks A/B testing in Broadcasts or Workflows. For a tool focused on optimization and e-commerce, this is a surprising omission. Competitors offer this as standard.
Template library feels limited and constraining
Users feel constrained by the template library. Templates are described as limited, especially if you need variety or want to create content beyond product marketing. Less flexibility than competitors.
Expensive compared to similar tools - no free plan
Drip is described as 'expensive compared to other similar products.' Starting at $39/month for 2,500 subscribers, it costs more than alternatives. At 10K subscribers ($184/month), it's in the same tier as Klaviyo without all features. No free plan to test long-term.
Live chat support requires $99+/month plan
Live chat support is only available to customers spending $99+ per month. Lower-tier customers only get email support during business hours. Premium support is effectively a hidden cost.
No landing page builder - missing expected feature
Despite being a comprehensive marketing platform, Drip lacks a landing page builder. Users expect this from a tool at this price point. Must use separate tools for landing pages, adding complexity and cost.
Analytics and reporting lack depth
Users wish Drip had better analytics. While it allows export and gives good overall statistics, it's 'very lacking in regards to creating clusters and deeper analytics.' Data-driven marketers find reporting insufficient.
Support is slow and gives incomplete answers
Support is described as 'terrible' and 'extremely slow.' Responses take days, and when they arrive, they 'only half answer questions.' Users report 'no regard for customer satisfaction.' Live chat only available for $99+/month plans.
Campaign emails going out at wrong times
Users report trouble with campaign emails going out earlier than scheduled. Timing issues affect marketing campaigns that depend on specific send times. Unreliable scheduling undermines campaign planning.
Not suitable for non-ecommerce businesses
After Leadpages acquired Drip, they 'shifted marketing and support entirely to be used as an eCommerce CRM.' Non-ecommerce users are paying for Shopify integrations they'll never use. Platform is 'not the best for non-ecommerce category.'
Regret Patterns
Common reasons users regret choosing Drip.
Paid premium prices then discovered constant bugs
Started paying $39+/month expecting reliable platform. Encountered constant error messages, freezing, and settings not saving. Productivity suffered significantly. Should have tested more thoroughly during trial.
Non-ecommerce business stuck with e-commerce tool
Chose Drip for automation features before their e-commerce pivot. Now paying for Shopify integrations never used. Platform no longer suits non-ecommerce needs but migration is painful.
Needed urgent support but couldn't reach anyone
Critical issue arose but on lower-tier plan without live chat. Email support took days to respond and only half-answered question. Problem dragged on while campaigns suffered.
Discovered Omnisend after months of overpaying
Paid Drip's premium prices for e-commerce automation. Later found Omnisend offers similar features at lower price with SMS included. Regretted not researching alternatives sooner.
Emails went out at wrong times ruining campaign
Scheduled important campaign for specific time. Emails went out early, hitting subscribers at wrong moment. Lost impact of time-sensitive promotion. Scheduling couldn't be trusted after.
Spent hours rebuilding email formatting that didn't save
Carefully formatted email with brand fonts and colors. Returned to find settings reset. Had to rebuild multiple times. Email builder reliability wasted significant time.
When Drip Breaks Down
Specific scenarios where Drip fails or underperforms.
Non-ecommerce business evaluates Drip
Drip is now exclusively focused on e-commerce. SaaS, agencies, and content businesses pay for Shopify integrations they'll never use. Platform design doesn't fit non-ecommerce workflows.
User encounters bugs during critical work
Constant 'error please refresh' messages, site freezing, and settings not saving interrupt work. Email builder unreliability makes campaign creation frustrating and time-consuming.
Urgent issue requires immediate support
Live chat requires $99+/month plan. Email support takes days with incomplete answers. Critical issues go unresolved, impacting campaigns and revenue.
Time-sensitive campaign depends on scheduling
Campaign emails go out at wrong times due to scheduling bugs. Time-sensitive promotions miss their window. Can't trust scheduling for important sends.
Growing list pushes costs to Klaviyo levels
At 10K subscribers ($184/month), Drip costs as much as Klaviyo without the advanced features. Value proposition weakens as lists grow. Many switch to Klaviyo or Omnisend at this point.
Team needs A/B testing for optimization
Drip lacks A/B testing in Broadcasts or Workflows. Optimization-focused teams can't test effectively. Must switch to competitors with comprehensive testing.