How to Cancel ElevenLabs Subscription
Quick answer
Go to Subscription > Billing > Modify Plan > Cancel Plan. Cancellation takes effect at the end of the billing cycle and unused credits are lost. Refunds only within 14 days if no credits were used.
Most likely fix: Cancel on the website
How to fix it
Try these in order — the most common fix is first.
1. Cancel on the website
- Sign in at elevenlabs.io
- Profile icon (top right) > Subscription
- Billing > Modify Plan > Cancel Plan > Proceed
- Confirm with Cancel Subscription
- To undo before the cycle ends, click Resume subscription
Did this fix it?2. Cancel an iOS subscription
- Open Settings > your name > Subscriptions
- Select ElevenLabs > Cancel Subscription
- Refunds go through Apple (reportaproblem.apple.com)
Did this fix it?3. Cancel an Android subscription
- Google Play > profile > Payments & subscriptions > Subscriptions
- Select ElevenLabs > Cancel subscription
Did this fix it?4. Ask for a refund
- ElevenLabs policy: request within 14 days of payment and with no credits used in that period
- Email team@elevenlabs.io from your account email
- Spend or keep in mind: cancelling or downgrading forfeits unused credits
Did this fix it?5. If the cancel button does not work
- Try Chrome, Edge or Firefox
- Email support@elevenlabs.io from your account email
Did this fix it?
Symptoms
You want to stop paying for ElevenLabs or avoid a renewal charge.
Why it happens
- Annual plan auto-renews
- Subscription bought through the iOS or Android app must be cancelled in the store
- Credits are forfeited at cancel
This guide also covers
- cancel elevenlabs
- elevenlabs refund
- elevenlabs cancel subscription
Still not working?
If ElevenLabs keeps failing, you're not alone. See every ElevenLabs problem users report or the alternatives people switch to.
We build software. Any software.
Paying for apps that don't quite fit? We build exactly what you need.
We're a small team of developers who build custom software fast. Not just tools like ElevenLabs: web and mobile apps, games, desktop software, AI tools, internal tools: whatever you have in mind. We build and run our own products too: booking platforms, games, learning apps. See our work
- Web apps & SaaS
- Mobile apps (iOS & Android)
- Games
- Desktop software
- AI tools & automations
- Internal tools & dashboards
- Client portals & booking
- Your own version of any tool
- ✓ Free 15-min call to scope it
- ✓ Price agreed up front
- ✓ Your data, your code
Other ElevenLabs errors
- ElevenLabs Unusual Activity Detected Error
- ElevenLabs Credits Running Out Too Fast
- ElevenLabs quota_exceeded API Error
- ElevenLabs Voice Verification Failed (Professional Voice Clone)
- ElevenLabs Professional Voice Clone Failed or Stuck
- ElevenLabs Voice Clone Sounds Fake or Robotic
- ElevenLabs Mispronouncing Words and Names
- ElevenLabs Voice Changes Accent or Language Mid-Sentence