Fathom Analytics Dashboard Locked

How to fix it

Try these in order — the most common fix is first.

1. 1. Unlock after overages

   Copy steps
   1. Read the account message and emails for your deadline
   2. Approve the suggested plan upgrade in billing settings
   3. If a one-off traffic spike or bot attack caused it, email support and explain
   4. If usage drops back under your tier, the next usage review can unlock access
   Did this fix it? Yes No

2. 2. Pay an unpaid invoice

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   1. Click the pay button in your account or the link in Fathom's email
   2. Update the card on the Payment tab if it expired
   3. Complete 3D Secure verification if your bank asks
   Did this fix it? Yes No

3. 3. Resubscribe if it was cancelled

   Copy steps
   1. Log back in and resubscribe
   2. Do it before the data deletion window ends to keep your sites and stats
   Did this fix it? Yes No

4. 4. Reduce event volume

   Copy steps
   1. Remove low-value events (every click, scroll) since they count toward the allowance
   2. Use the Firewall Events list to block event names you no longer need
   Did this fix it? Yes No

Symptoms

You can't open the dashboard or API, see a locked-account message, or plan changes are paused.

Why it happens

• Pageviews plus events stayed over the plan limit for consecutive periods
• Expired or declined card left an invoice unpaid
• Final payment attempt failed and the subscription was cancelled

This guide also covers

• fathom account locked
• fathom dashboard locked
• fathom over limit
• fathom analytics unpaid invoice

The same problem in other apps

All plan limits, paywalls & watermarks guides →

• Plausible Blocked by Ad Blockers (How to Set Up a Proxy) (Plausible Analytics)
• Umami Blocked by Ad Blockers (uBlock Origin, Brave) (Umami)
• PostHog Blocked by Ad Blockers (PostHog)

Other Fathom Analytics errors

• Fathom Analytics Not Working (No Visits Showing)
• Fathom Only Showing Homepage in Stats
• Fathom Analytics Blocked by Ad Blockers
• Fathom Events Not Showing Up
• Fathom Not Tracking Page Changes in Next.js and SPAs
• Fathom WordPress Plugin Not Tracking
• Fathom Numbers Different From Google Analytics
• Fathom Referrers Missing or Showing as Direct