GetResponse Problems & Issues
Real user-reported problems, complaints, and limitations for GetResponse. Based on analysis of 12 signals.
Overall score: 58/100
Issues by Category
Fraudulent charges and billing disputes reported
Users report fraudulent charges - one was charged for 30,000 contacts when only 5 contacts could receive emails. Another reported attempts to bill $2000/month after cancellation. Customer service becomes unresponsive.
Pricing increases rapidly as contact list grows
GetResponse pricing scales steeply with list size. Starting at $19/mo for 1,000 contacts, costs can reach $165+/month at 100K contacts. Users report price jumps being frustrating for growing businesses on budgets.
Auto-upgrade to higher tier when exceeding contact limit
If your contact list exceeds plan limit by even 1 contact (e.g., 1,001 on 1,000 plan), you're automatically bumped to the next tier. Users report unexpected charges with no warning before upgrade.
Email deliverability problems and blacklisted IPs
Users report emails not reaching inboxes, slow arrivals, and blacklisted IPs. One user switched platforms and saw open rates jump to 30%. Deliverability issues undermine campaign effectiveness.
Platform riddled with technical issues and bugs
GetResponse described as 'riddled with technical issues' with broken features and glitches in automation workflows. Drag-and-drop editor reported as 'horrible with a lot of bugs.' Landing page creator is slow.
No refunds policy not shown during signup
GetResponse doesn't offer refunds, claiming it's in Terms of Service. Users report this policy is never shown during signup. Described as 'poor customer service' and deceptive practice.
Support agents cut off customers before resolution
Support agents have limited knowledge and cut off customers before issues are resolved to get to other queries. Account managers sometimes don't respond for days. Quality varies dramatically.
Limited automation compared to competitors
Automation described as 'very primitive and limited.' Segmentation options are limited and not intuitive. Users wanting smarter sequences find pricing increases quickly. Falls short of ActiveCampaign.
Limited template customization and cheesy designs
Form templates and email templates described as 'cheesy.' Missing simple, well-designed templates. Customization options in templates are limited. Reports feel less in-depth than competitors.
Clunky interface requiring too many clicks
User interface described as clunky and difficult to navigate. Most tasks take too many screens and clicks to accomplish. Interface feels dated compared to modern competitors. Finding features is frustrating.
SSL certificate issues causing Google Ads suspension
GetResponse has SSL certificate issues they don't inform users about. One user's landing page caused Google to suspend their Ads account, costing thousands of dollars. Support admitted they knew about the issue.
Fewer native integrations than competitors
GetResponse has fewer native integrations compared to competitors, requiring reliance on third-party tools like Zapier. Poor API functionality reported. Security settings for list management difficult to navigate.
Regret Patterns
Common reasons users regret choosing GetResponse.
Google Ads account suspended due to GetResponse SSL issues
Used GetResponse landing page for Google Ads campaign. Google suspended the Ads account due to SSL certificate issues. Cost thousands of dollars. GetResponse support admitted they were aware of the issue.
Auto-upgraded to higher tier without warning
Exceeded contact limit by small amount. GetResponse automatically upgraded to higher tier and charged the difference. No warning or opportunity to clean list. Unexpected charge on credit card.
Charged $2000/month after cancellation
Provided notice to cancel account. GetResponse continued attempts to bill $2000/month. Customer service became unresponsive. Had to dispute charges through bank.
Deliverability destroyed email campaign results
Invested time building campaigns but emails didn't reach inboxes. Discovered GetResponse had blacklisted IP issues. Switched to competitor and saw open rates jump to 30% immediately.
Discovered no refund policy after signing up
Signed up for annual plan to get discount. Realized platform didn't meet needs within first month. Discovered no refund policy that was never shown during signup. Lost full annual payment.
Automation too limited for growing business
Started with GetResponse for basic needs. Business grew and needed advanced automation. Discovered workflows were 'primitive' compared to competitors. Had to migrate mid-campaign to ActiveCampaign.
When GetResponse Breaks Down
Specific scenarios where GetResponse fails or underperforms.
Contact list exceeds plan limit
GetResponse automatically upgrades you to next tier when exceeding contact limit by even 1 contact. No warning, no grace period. Unexpected charges appear on credit card.
Running Google Ads with GetResponse landing pages
SSL certificate issues with GetResponse landing pages can trigger Google Ads suspension. GetResponse admits awareness of the issue. Can cost thousands in lost advertising.
Needing to cancel and get refund
GetResponse doesn't offer refunds - policy hidden during signup. Even annual payments are non-refundable. Cancellation attempts may result in continued billing attempts.
Email campaigns need to reach inbox
Deliverability issues with blacklisted IPs affect some users. Emails may not reach recipients or arrive late. Open rates may suffer compared to other platforms.
Marketing needs complex automation workflows
Automation described as primitive and limited. Segmentation unintuitive. Growing businesses quickly outgrow GetResponse's capabilities. Migration to ActiveCampaign often necessary.
Urgent issue needs immediate support resolution
Support quality varies dramatically. Agents may cut you off before resolution. Account managers can take days to respond. Critical issues may languish unresolved.