Google Slides Not Loading or Not Working

How to fix it

// try these in order, the most common fix is first

1. FIX 1Check for an outage

   Copy steps
   1. 01Open google.com/appsstatus
   2. 02Look for an incident on Google Docs/Slides or Drive
   3. 03If there is one, wait for Google's fix
   Did this fix it? Yes No

2. FIX 2Try incognito or another browser

   Copy steps
   1. 01Open the deck in an incognito window
   2. 02If it works, disable extensions at chrome://extensions one by one
   Did this fix it? Yes No

3. FIX 3Update the browser and allow cookies and JavaScript

   Copy steps
   1. 01Update to one of the two latest browser versions
   2. 02Make sure cookies and JavaScript are enabled for docs.google.com
   Did this fix it? Yes No

4. FIX 4Reset offline mode

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   1. 01In Google Drive open Settings and turn Offline off
   2. 02Clear site data for docs.google.com
   3. 03Reload, then turn Offline back on if needed
   Did this fix it? Yes No

5. FIX 5Free up storage

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   1. 01Open one.google.com/storage
   2. 02Delete large Drive files, Gmail attachments or Photos
   3. 03Reload Slides
   Did this fix it? Yes No

6. FIX 6Switch networks

   Copy steps
   1. 01Try another Wi-Fi or a phone hotspot
   2. 02Disable VPN or proxy temporarily
   Did this fix it? Yes No

Symptoms

Blank or endlessly loading presentation, menu bar that never appears, 'Trying to connect', 'Unable to load file' or 'Something went wrong. Reload'.

Why it happens

• C-01Weak or blocked internet connection
• C-02Google storage full (15 GB shared with Gmail and Photos)
• C-03Corrupted offline data or site data
• C-04Browser extensions or an outdated browser
• C-05Google Workspace outage

// this guide also covers

• google slides not loading
• google slides not working
• google slides trying to connect
• google slides something went wrong

The same problem in other apps

All not loading, error messages & connection guides →

• An Error Occurred While PowerPoint Was Saving the File (Microsoft PowerPoint)
• Canva Not Loading or Stuck on White Screen (Canva)
• Pitch Not Loading or Can't Connect (Pitch)

Other Google Slides errors

• Google Slides Unable to Play Video Error 5
• Google Slides Unable to Play Video Error 150
• Google Slides Presenter View Not Working
• Google Slides Audio Not Playing
• Google Slides Offline Not Working
• Google Slides Messes Up PowerPoint Formatting
• Why Is Google Slides So Slow?
• Google Slides Not Showing in Google Meet