Pitch Not Loading or Can't Connect

How to fix it

// try these in order, the most common fix is first

1. FIX 1Test another network

   Copy steps
   1. 01Connect to a mobile hotspot
   2. 02If Pitch loads, the block is on your original network
   Did this fix it? Yes No

2. FIX 2Use Cloudflare WARP or secure DNS

   Copy steps
   1. 01Install the 1.1.1.1 / WARP app and enable it
   2. 02Or in Chrome: Settings > Privacy and security > Security > Use secure DNS > With Cloudflare (1.1.1.1)
   3. 03In Firefox: Settings > Privacy & Security > Enable secure DNS > Increased Protection with Cloudflare
   Did this fix it? Yes No

3. FIX 3Allow pitch.com in firewalls

   Copy steps
   1. 01Temporarily disable your computer firewall to test
   2. 02Add an exception for pitch.com in your router
   3. 03Plume users: open the HomePass app and turn off Guard
   Did this fix it? Yes No

4. FIX 4Contact your ISP

   1. 01If nothing works, ask your internet provider to unblock pitch.com
   Did this fix it? Yes No

Symptoms

pitch.com doesn't open in the browser, the desktop app can't connect, or shared deck links won't load.

Why it happens

• C-01ISP or DNS blocklists flag pitch.com as a false positive
• C-02Computer security software such as Microsoft Defender
• C-03Router firewalls (e.g. Plume 'Guard')
• C-04ISP malware filters such as TIM's in Italy

// this guide also covers

• pitch not loading
• pitch.com not working
• pitch can't connect
• pitch blocked

The same problem in other apps

All not loading, error messages & connection guides →

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• Figma Plugins Not Working or Won't Load (Figma)
• Prezi Offline Not Working (Prezi)

Other Pitch errors

• How to Cancel Pitch Subscription
• Pitch Changes Not Syncing Error
• Pitch App Not Working or Freezing
• Pitch PowerPoint Export Fonts and Animations Missing
• Pitch PowerPoint Import Not Working
• Pitch Presentation Missing or Disappeared
• Pitch AI Credits Ran Out
• Remove Pitch Logo Watermark From PDF Export