Pitch PowerPoint Import Not Working

How to fix it

// try these in order, the most common fix is first

1. FIX 1Convert the deck to 16:9

   Copy steps
   1. 01In PowerPoint: Design > Slide Size > Widescreen (16:9)
   2. 02Save as a new .pptx
   3. 03Import again
   Did this fix it? Yes No

2. FIX 2Upload fonts before importing

   Copy steps
   1. 01Upload your custom fonts to the Pitch workspace (paid plans)
   2. 02Re-import so the slide style picks them up
   Did this fix it? Yes No

3. FIX 3Import the right way

   Copy steps
   1. 01Click Import presentation on the dashboard (or New presentation > Import)
   2. 02Click Upload file or drag the .pptx into a folder
   3. 03Wait, then click Open presentation
   Did this fix it? Yes No

4. FIX 4Fix placeholders

   Copy steps
   1. 01Delete each yellow placeholder
   2. 02Add the matching Pitch element in its place
   3. 03Convert .emf images to PNG before importing
   Did this fix it? Yes No

Symptoms

The import fails or finishes with yellow placeholder boxes, wrong fonts and shifted blocks.

Why it happens

• C-01Deck isn't 16:9
• C-02Custom fonts not uploaded to the workspace
• C-03Unsupported elements: headers/footers, videos, animations, .emf images
• C-04Complex layouts relying on PowerPoint alignment

// this guide also covers

• import powerpoint into pitch
• pitch pptx import not working
• pitch import keynote
• pitch import google slides

The same problem in other apps

All storage, upload & download guides →

• Canva Can't Edit PDF or Imported PDF Text Not Editable (Canva)

Other Pitch errors

• How to Cancel Pitch Subscription
• Pitch Changes Not Syncing Error
• Pitch Not Loading or Can't Connect
• Pitch App Not Working or Freezing
• Pitch PowerPoint Export Fonts and Animations Missing
• Pitch Presentation Missing or Disappeared
• Pitch AI Credits Ran Out
• Remove Pitch Logo Watermark From PDF Export