Saas · last scan Nov 2026
Pitch Problems & Issues
Collaborative presentation software with an AI deck agent
VERDICT TRY WITH CAUTION
61/100
Try with caution
- signals
- 14
- sources
- 37
- known errors
- 9
// answer first
Should you use Pitch?
Try with cautionPitch works for some teams, but users report recurring problems (score 61/100). Most reported issues: Pitch PowerPoint export looks different from the deck; Importing PowerPoint into Pitch loses fonts, animations and footers; Pitch AI credits run out fast. Not a good fit for: Teams that deliver PPTX files to clients; Presenters working offline or on iPad. Users most often switch to Gamma, Google Slides, Microsoft PowerPoint.
Top problems
- Pitch PowerPoint export looks different from the deck
- Importing PowerPoint into Pitch loses fonts, animations and footers
- Pitch AI credits run out fast
Good for
- Startup and sales teams sharing decks with clients
- Marketing teams enforcing a brand
- Keynote users moving to the web
Avoid if you are
- Teams that deliver PPTX files to clients
- Presenters working offline or on iPad
Common alternatives: 
Gamma, 
Google Slides, 
Microsoft PowerPoint
score breakdown
- Pricing
- 55Pricing score 55 of 100
- Usability
- 80Usability score 80 of 100
- Performance
- 60Performance score 60 of 100
- Support
- 45Support score 45 of 100
- Reliability
- 60Reliability score 60 of 100
- Onboarding
- 80Onboarding score 80 of 100
- Mobile
- 35Mobile score 35 of 100
- Security
- 65Security score 65 of 100
- Integrations
- 50Integrations score 50 of 100
// score breakdown, 0-100
- Pricing
- 55Pricing score 55 of 100
- Usability
- 80Usability score 80 of 100
- Performance
- 60Performance score 60 of 100
- Support
- 45Support score 45 of 100
- Reliability
- 60Reliability score 60 of 100
- Onboarding
- 80Onboarding score 80 of 100
- Mobile
- 35Mobile score 35 of 100
- Security
- 65Security score 65 of 100
- Integrations
- 50Integrations score 50 of 100
how these scores were set
Polished team editor and share analytics, held back by a trial-like free plan, small AI credit allowances, lossy PowerPoint round-trips, a weak mobile app and billing complaints.
Overview
Pitch is a Berlin-built presentation tool for teams: real-time co-editing, brand templates, shareable links with engagement analytics, and Pitch Rooms for sending decks to clients. In 2026 it added Pitch Agent, which drafts on-brand decks from a prompt, plus teamspaces, SCIM and an MCP/API. It runs in the browser, as a desktop app and on iPhone.
- company
- Pitch Software GmbH
- founded
- 2018
- hq
- Berlin, Germany
- website
- pitch.com
Pitch Not Working? Common Errors & Fixes
9 entries// step-by-step fixes for the errors users hit most
- E-01How to Cancel Pitch SubscriptionOwners or admins cancel from Settings > Billing > Cancel subscription. Paid features stay until the cycle ends, then the workspace drops to Free; refunds are only by request to support.
- E-02Pitch Changes Not Syncing ErrorA sync error means your edits didn't reach Pitch's servers. Reconnect, then check the deck on another platform; don't log out until your changes appear.
- E-03Pitch Not Loading or Can't ConnectWhen pitch.com won't load, a network blocklist or firewall is usually blocking the domain by mistake. Switch networks or use secure DNS (1.1.1.1) to confirm, then allow pitch.com.
- E-04Pitch App Not Working or FreezingReload or force-reload the app, update it, and log out and back in. Large media-heavy decks load slowly; if the browser keeps erroring, the desktop app is often steadier.
- E-05Pitch PowerPoint Export Fonts and Animations MissingPPTX export drops animations, transitions and uploaded videos, and fonts fall back to Calibri unless installed. Install the fonts, use embedded YouTube/Vimeo video, or export PDF.
- E-06Pitch PowerPoint Import Not WorkingPPTX import is beta and only supports 16:9 decks; custom fonts, video, animations, headers/footers and .emf images become yellow placeholders. Resize to 16:9 and upload fonts first.
- E-07Pitch Presentation Missing or DisappearedMissing decks are usually in another account or workspace, or someone's private folder. Switch workspace, check Shared with me and search with Cmd+K.
- E-08Pitch AI Credits Ran OutFree accounts get only 100 one-time AI credits and paid seats 500-750 a month. Wait for renewal, upgrade, or enable extra credits at $0.004 each with a budget in workspace settings.
- E-09Remove Pitch Logo Watermark From PDF ExportOn the free plan (or after cancelling), PDF exports carry a Pitch logo and PowerPoint export is off. Any paid plan removes the branding.
Try it: design and hand off a screen
A hands-on sandbox of how Pitch-style tools work, including where users run into trouble. Simplified illustration, not the real Pitch app. Nothing is saved.
SANDBOX · pitch LIVE, NOTHING SAVED
Our team built this sandbox from scratch. Want a real Pitch-style tool built around how you work?
Get a quote// We build software. Any software.
Have an idea for an app? We'll build it.
We're a small team of developers who build custom software fast. Not just tools like Pitch: web and mobile apps, games, desktop software, AI tools, internal tools: whatever you have in mind. 50+ custom products built for clients so far, and we run our own products too: booking platforms, games, learning apps. See our work
- Web apps & SaaS
- Mobile apps (iOS & Android)
- Games
- Desktop software
- AI tools & automations
- Internal tools & dashboards
- Client portals & booking
- Your own version of any tool
- ✓ Free 15-min call to scope it
- ✓ Price agreed up front
- ✓ Your data, your code
Signals & Issues
14 signals · sorted by impact// patterns extracted from real user feedback, not raw reviews
Pitch PowerPoint export looks different from the deck✓ verified
Pitch's own docs say animations, transitions, uploaded videos and recordings don't export to PPTX (videos become thumbnails), charts may change and fonts can fall back to Calibri. Reviewers on G2 and OMR list 'PowerPoint issues' among the top cons.
reported 7xnegativevia G2 (3)workflow failure
impact7/10Importing PowerPoint into Pitch loses fonts, animations and footers✓ verified
PPTX import is still labelled beta, works only with 16:9 decks, and drops custom fonts, videos, animations, headers/footers and .emf images, leaving yellow placeholders. Teams moving an existing library spend time rebuilding slides.
reported 6xnegativevia Other (2)migration pain
impact6/10
Pitch AI credits run out fast✓ verified
Free accounts get 100 one-time AI credits; paid seats get 500 (750 on Business) per month. One tester used a Team plan's allowance on about five 10-slide drafts. Extra credits cost $0.004 each via a workspace budget.
reported 6xnegativevia Other (2)hidden costs
impact6/10Pitch free plan feels like a trial✓ verified
The free plan caps image uploads at 5 MB, blocks video uploads, allows 2 external guests, adds a Pitch logo to PDF exports and has no PowerPoint export. Users who need to hand a clean file to a client have to pay.
reported 6xnegativevia Other (3)expectation mismatch
impact5/10Pitch pricing is per seat and changes by plan size✓ verified
Plus is one seat only; Team caps at 25 members and Business at 200, with Enterprise from 30 seats. Advanced links, teamspaces, pitch rooms and version history are rationed by tier, so growing teams hit plan cliffs.
reported 5xnegativevia Other (2)hidden costs
impact5/10Pitch legacy Pro plan and 2026 plan changes✓ verified
Pitch reworked its plans (Pro renamed to Plus, Business to Team, new Business and Enterprise tiers); CostBench recorded a restructure from 4 to 5 tiers in July 2026. Legacy Pro workspaces miss new features and new plans add analytics-link limits.
reported 4xnegativevia Other (3)migration pain
impact4/10
Hard to cancel Pitch and stop charges✓ verified
Several 2025-2026 Trustpilot reviews say cancelling was 'frustratingly hard', with charges after a cancelled trial and only partial refunds for months billed after a cancellation request. Pitch's replies mostly ask users to contact support.
reported 5xnegativevia Trustpilot (3)support breakdown
impact7/10Pitch support slow after layoffs✓ verified
Pitch cut about 30% of staff in 2022 and two-thirds in January 2024 when its CEO stepped down and the company went bootstrapped. Reviewers mention slow customer service and Trustpilot shows 2.6/5 with replies to about a quarter of negative reviews.
reported 4xnegativevia Trustpilot (3)support breakdown
impact5/10
Pitch missing features compared to PowerPoint✓ verified
G2's con tally puts 'limited features' and 'limited customization' first. Reviewers mention few shape options, no curved lines, harder alignment and no zoom for detailed alignment checks.
reported 6xnegativevia G2 (3)expectation mismatch
impact5/10
Why is Pitch so slow to load?✓ verified
G2 and Capterra reviewers say large decks take time to load, and one tester saw frequent errors in the browser version while the desktop app was steadier. Media-heavy exports can take several minutes.
reported 5xnegativevia G2 (3)workflow failure
impact5/10
Pitch AI ignores instructions and produces generic decks✓ verified
Trustpilot and OMR reviewers say AI output ignores clear layout instructions or feels generic and needs heavy rework. A tester saw text walls, mismatched templates and the title slide generated last.
reported 5xnegativevia Trustpilot (3)expectation mismatch
impact5/10
Pitch is not usable on iPad✓ verified
The App Store app is iPhone-first and reviewers ask for a proper iPad app; TechRadar calls the iPad experience a scaled-up phone app. PowerPoint export isn't available from mobile at all.
reported 4xnegativevia App Store (3)user type mismatch
impact4/10
Pitch changes not syncing / 'you're offline' errors✓ verified
Pitch needs a live connection: edits that fail to reach the servers show a sync error (e.g. #107), and Pitch warns not to log out or you may lose content. Exporting offline isn't possible.
reported 4xnegativevia Other (2)workflow failure
impact7/10Deleted Pitch presentation can't be recovered✓ verified
A G2 reviewer warns that deleting a deck removes it completely with no way back, and Pitch's 'where is my presentation' help article offers no trash recovery. Version history is limited to 30 days on Team and absent on lower plans.
reported 3xnegativevia G2 (2)regret after purchase
impact7/10
What Users Love
Clean, fast editor that Keynote users pick up instantly
Reviewers and TechRadar praise the simple interface; users coming from Keynote or Google Slides find tools where they expect them.
Real-time team collaboration
Live co-editing, comments, roles and teamspaces are why teams switch from Google Slides or Figma, per G2 and comparison reviews.
Brand templates that keep decks on-brand
Workspace templates, custom fonts and Pitch Agent pulling colors, logo and fonts from a domain keep every rep's deck consistent.
Share links with engagement analytics
Decks are shared as live links with viewer analytics, and Pitch Rooms bundle decks into branded client microsites.
Pitch Agent edits decks through chat
The 2026 agent drafts from prompts and files, then splits dense slides, rewrites sections and answers questions about the deck.
Usable free plan for up to 5 members
Unlimited presentations, custom templates and analytics on the free tier, enough to evaluate the tool as a small team.
Pricing Plans
Users: 5.0
Storage: 10 GB total
- ✓Unlimited presentations
- ✓Custom templates
- ✓Basic sharing links
- ✓Engagement analytics
- ✓100 one-time AI credits
Limitations: No PowerPoint export, no video uploads, 5 MB image uploads, 2 external guests, no custom fonts, no version history
Users: 1.0
Storage: 10 GB
- ✓500 AI credits/month
- ✓Custom fonts
- ✓Video uploads
- ✓Exports without Pitch branding
- ✓5 external guests
Limitations: No teamspaces, pitch rooms or version history
Users: 1.0
Storage: 10 GB
- ✓500 AI credits/month
- ✓Custom fonts
- ✓Video uploads
- ✓Exports without Pitch branding
Limitations: Single seat
Users: 25.0
Storage: 10 GB per member
- ✓500 AI credits per seat/month
- ✓25 advanced links
- ✓3 teamspaces
- ✓2 shared pitch rooms
- ✓25 external guests
- ✓30-day version history
- ✓PowerPoint export
Limitations: Max 25 members, version history limited to 30 days
Users: 25.0
Storage: 10 GB per member
- ✓Everything in Team monthly
- ✓6,000 AI credits per seat/year
Limitations: Max 25 members
Users: 200.0
Storage: 10 GB per member
- ✓750 AI credits per seat/month
- ✓Unlimited advanced links, teamspaces, pitch rooms and guests
- ✓Unlimited version history
- ✓Library collections
Limitations: SSO/SCIM only on Enterprise
Users: 200.0
Storage: 10 GB per member
- ✓Everything in Business monthly
- ✓9,000 AI credits per seat/year
Limitations: Max 200 members
- ✓SAML SSO and SCIM
- ✓Dedicated success manager
- ✓Priority support
- ✓Tailored onboarding
- ✓Invoiced billing
Features
Collaboration
- Real-time co-editing
AI
- AI deck agent
Pitch Agent, credit-based
Export
- PowerPoint export
Paid plans; no animations or uploaded video
Import
- PowerPoint import
Beta, 16:9 only
Sharing
- Engagement analytics
- Pitch Rooms (client microsites)
Limited on Team
Platform
- Offline editing
Needs a connection to sync and export
Mobile
- Native iPad app
iPhone app only
Security
- SSO / SCIM
Enterprise only
Integrations
- MCP / API
Added 2026
Who Should Use This?
Good Fit
Startup and sales teams sharing decks with clients
Live links, analytics and pitch rooms are Pitch's core strength.
Marketing teams enforcing a brand
Workspace templates, custom fonts and the brand-aware agent keep decks consistent.
Keynote users moving to the web
Familiar editor, with collaboration Keynote lacks.
Neutral
Solo users who want quick AI decks
Works, but Plus credits run out and Gamma is faster for one-shot drafts.
Students and occasional users
Free plan is fine for basics, but watermarked PDFs and no PPTX export push you to pay.
Large enterprises needing SSO
SSO/SCIM only on Enterprise with a 30-seat minimum.
Avoid
Teams that deliver PPTX files to clients
Exports lose animations and video and can swap fonts; PowerPoint or Google Slides avoid the round-trip.
Presenters working offline or on iPad
No offline export and no real iPad app.
Regret Patterns
Common buyer's remorse scenarios reported by users.
Teams built polished decks in Pitch, then had to rebuild animations and fix fonts after exporting to PowerPoint for a client.
Users who thought they cancelled a trial or plan saw further charges and had to chase support for partial refunds.
Users who bought for the AI agent burned the monthly allowance on a handful of drafts and had to pay per credit.
Founders on the free plan only noticed the Pitch logo on exported PDFs when sending them out.
Importing years of PPTX decks left placeholders for charts, footers and fonts that had to be fixed slide by slide.
A deleted presentation could not be restored, especially on plans without version history.
When It Breaks Down
Scenarios where this product tends to fail users.
Sync errors appear and exports aren't possible offline; only pre-exported files are safe.
Animations, uploaded videos and some fonts don't survive PPTX export.
Only 16:9 imports are supported; SmartArt-heavy or font-heavy decks need manual rework.
500 credits per seat drain after a few drafts, then usage is billed per credit.
Team caps at 25 members; Business or Enterprise is required, with SSO only on Enterprise.
No proper iPad app and no PowerPoint export from mobile.
Some ISPs, routers and security tools block pitch.com by mistake, so the app won't load.
Alternatives Users Switch To
Gamma
8x mentionedFaster AI-first decks and docs for solo users; trade-off is less traditional slide control and its own credit limits.
Google Slides
8x mentionedFree with Google Workspace, solid real-time collaboration and clean PPTX compatibility; less polished design and no viewer analytics.
Microsoft PowerPoint
7x mentionedThe format clients expect, full animations and offline work; collaboration and sharing links are clunkier.
Canva
7x mentionedHuge template and asset library for visual decks; weaker for structured team workflows and analytics.
Beautiful.ai
5x mentionedSmart templates that auto-format slides; less freedom over layouts.
Figma
4x mentionedDesign teams can build slides in Figma Slides next to their design files; overkill for non-designers.
Prezi
4x mentionedZooming, non-linear presentations; a learning curve and not a standard slide format.
Frequently Asked Questions
See how Pitch compares in our Best Design Software rankings, or calculate costs with our Budget Calculator.
Have an app idea? Our small team builds any software: web and mobile apps, games, desktop, AI tools. Price agreed together.
Talk to usWork at Pitch or spotted something outdated? Suggest a correction — we verify every change against public sources. See our methodology.