Pitch App Not Working or Freezing

How to fix it

// try these in order, the most common fix is first

1. FIX 1Reload the web app

   Copy steps
   1. 01Reload the browser tab
   2. 02Update your browser to the current version
   Did this fix it? Yes No

2. FIX 2Update and force-reload the desktop app

   Copy steps
   1. 01Click Pitch > Check for updates (or Check for updates in the workspace menu)
   2. 02macOS: press Shift+Command+R or View > Force Reload
   3. 03Windows: press Ctrl+R
   Did this fix it? Yes No

3. FIX 3Log out and back in

   1. 01Only do this if you don't have a sync error, otherwise follow the sync fix first
   Did this fix it? Yes No

4. FIX 4Switch platform for heavy decks

   Copy steps
   1. 01Open the deck in the desktop app if the browser keeps erroring
   2. 02Compress large images and videos before uploading
   Did this fix it? Yes No

Symptoms

The editor freezes, elements don't respond, large decks take a long time to open, or the app behaves oddly after an update.

Why it happens

• C-01Outdated browser or desktop app
• C-02Stale app state
• C-03Large decks with heavy images or video
• C-04Browser-specific errors

// this guide also covers

• pitch not working
• pitch app freezing
• why is pitch so slow
• pitch slow to load

The same problem in other apps

All crashes, freezes & blank screens guides →

• PowerPoint Not Responding or Freezing (Microsoft PowerPoint)
• Figma File Won't Open: Stuck on Loading (Figma)
• Prezi Blank Screen or Not Loading (Prezi)

Other Pitch errors

• How to Cancel Pitch Subscription
• Pitch Changes Not Syncing Error
• Pitch Not Loading or Can't Connect
• Pitch PowerPoint Export Fonts and Animations Missing
• Pitch PowerPoint Import Not Working
• Pitch Presentation Missing or Disappeared
• Pitch AI Credits Ran Out
• Remove Pitch Logo Watermark From PDF Export