Pitch Not Working? Common Errors & Fixes

Owners or admins cancel from Settings > Billing > Cancel subscription. Paid features stay until the cycle ends, then the workspace drops to Free; refunds are only by request to support.

A sync error means your edits didn't reach Pitch's servers. Reconnect, then check the deck on another platform; don't log out until your changes appear.

When pitch.com won't load, a network blocklist or firewall is usually blocking the domain by mistake. Switch networks or use secure DNS (1.1.1.1) to confirm, then allow pitch.com.

Reload or force-reload the app, update it, and log out and back in. Large media-heavy decks load slowly; if the browser keeps erroring, the desktop app is often steadier.

PPTX export drops animations, transitions and uploaded videos, and fonts fall back to Calibri unless installed. Install the fonts, use embedded YouTube/Vimeo video, or export PDF.

PPTX import is beta and only supports 16:9 decks; custom fonts, video, animations, headers/footers and .emf images become yellow placeholders. Resize to 16:9 and upload fonts first.

Missing decks are usually in another account or workspace, or someone's private folder. Switch workspace, check Shared with me and search with Cmd+K.

Free accounts get only 100 one-time AI credits and paid seats 500-750 a month. Wait for renewal, upgrade, or enable extra credits at $0.004 each with a budget in workspace settings.

On the free plan (or after cancelling), PDF exports carry a Pitch logo and PowerPoint export is off. Any paid plan removes the branding.