Pitch Changes Not Syncing Error

How to fix it

// try these in order, the most common fix is first

1. FIX 1Reconnect to the internet

   Copy steps
   1. 01Disconnect and reconnect Wi-Fi, or switch to a faster network
   2. 02Wait for the offline error to clear on its own
   Did this fix it? Yes No

2. FIX 2Check the deck on another platform

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   1. 01Desktop app users: open the deck in the web app
   2. 02Web users: open it in the desktop app or another browser
   3. 03If the changes appear there, go back to the original app and log out and in
   Did this fix it? Yes No

3. FIX 3If changes are missing elsewhere, don't log out

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   1. 01Keep the original app open (logging out can lose content)
   2. 02Make a small edit to trigger a new sync
   3. 03Reload the other platform to see if the content arrives
   Did this fix it? Yes No

4. FIX 4Send support the details

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   1. 01Message support in-app or email support@pitch.com
   2. 02Include the error code, presentation URL, OS/browser and when it started
   3. 03Attach a system log saved while the error is showing
   Did this fix it? Yes No

Symptoms

An error appears at the top left of the editor or workspace, sometimes with a code like #107, or a 'you're offline' message while your internet works. Recent edits aren't saved.

Why it happens

• C-01No or unstable internet connection
• C-02Changes failed to reach Pitch's servers even though you're online
• C-03An outdated app or browser

// this guide also covers

• pitch changes not syncing
• pitch you're offline error
• pitch error 107
• pitch not saving

The same problem in other apps

All sync failures guides →

• PowerPoint Upload Failed (OneDrive Not Syncing) (Microsoft PowerPoint)

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• Pitch PowerPoint Import Not Working
• Pitch Presentation Missing or Disappeared
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