try_or_bye

// troubleshooting guide · pitch

How to Cancel Pitch Subscription

Status
Workaround available
platforms:
Web, macOS, Windows
updated:
November 15, 2026
reports:
4
Method
how we research
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RUNBOOK · pitch/cancel4 FIXES

// quick answer

Owners or admins cancel from Settings > Billing > Cancel subscription. Paid features stay until the cycle ends, then the workspace drops to Free; refunds are only by request to support.

Most likely fix: Cancel on the web or desktop app

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Cancel on the web or desktop app

    1. 01Log in as the workspace owner or an admin
    2. 02Open workspace Settings > Billing
    3. 03Click Cancel subscription at the top right of your subscription information
    4. 04Select a cancellation reason (required)
    5. 05Read the terms and confirm
    Did this fix it?

  2. FIX 2Switch plans instead of cancelling

    1. 01Open Settings > Billing > Subscription
    2. 02Click Switch plans to go to the pricing page
    3. 03To move between paid tiers (e.g. Business to a smaller plan), email support@pitch.com
    Did this fix it?

  3. FIX 3Ask for a refund

    1. 01Email support@pitch.com or use the in-app messenger
    2. 02Include your workspace name, invoice date and when you cancelled
    3. 03Pitch does not publish a refund guarantee; users report partial refunds after contacting support
    Did this fix it?

  4. FIX 4Know what happens to your data

    1. 01Your presentations stay and the workspace returns to the Free plan
    2. 02Uploaded videos are kept but hidden until you upgrade
    3. 03New PDF exports get a Pitch logo and PowerPoint export is disabled
    4. 04Export any decks you need as PPTX before the cycle ends
    Did this fix it?

Symptoms

You want to stop Pitch billing, can't find the cancel option, or were charged after you thought you had cancelled.

Why it happens

  • C-01Only workspace owners and admins can manage billing
  • C-02Cancelling requires choosing a reason and confirming the terms
  • C-03Annual plans renew automatically for another year
  • C-04Members added after cancelling but before the cycle ends are charged extra

// this guide also covers

  • cancel pitch subscription
  • pitch refund
  • how to cancel pitch.com
  • pitch downgrade to free

Still not working?

If Pitch keeps failing, you're not alone. See every Pitch problem users report or the alternatives people switch to.

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