Prezi Blank Screen or Not Loading

How to fix it

// try these in order, the most common fix is first

1. FIX 1Allowlist Prezi

   Copy steps
   1. 01Open your ad blocker or firewall settings
   2. 02Allow *.prezi.com and *.static.prezi.com
   3. 03Refresh the editor
   Did this fix it? Yes No

2. FIX 2Refresh and clear cache

   Copy steps
   1. 01Check Prezi's system status page
   2. 02Hard refresh the page
   3. 03Clear cache and cookies for prezi.com
   Did this fix it? Yes No

3. FIX 3Try another browser or network

   Copy steps
   1. 01Open the link in the latest Chrome, Firefox, Edge or Safari
   2. 02Turn off the VPN
   3. 03Try another network
   Did this fix it? Yes No

4. FIX 4Check the shared link

   Copy steps
   1. 01Confirm the presentation is not draft or deleted
   2. 02Check the sharing permissions
   3. 03Contact Prezi Support if it persists
   Did this fix it? Yes No

Symptoms

The editor or a shared link shows a white or black screen, an endless spinner, or a 404 or 500 error.

Why it happens

• C-01Ad blocker or firewall blocking *.prezi.com requests
• C-02Outdated or unsupported browser
• C-03Slow or changed network or VPN
• C-04Presentation still uploading, draft or deleted
• C-05Cached data or cookies corrupted

// this guide also covers

• prezi blank screen
• prezi not loading
• prezi 404 error
• prezi error 500

The same problem in other apps

All crashes, freezes & blank screens guides →

• PowerPoint Not Responding or Freezing (Microsoft PowerPoint)
• Keynote Not Opening or Crashing on Mac (Apple Keynote)
• Pitch App Not Working or Freezing (Pitch)
• Genially Support Not Responding (Genially)

Other Prezi errors

• How to Cancel Prezi Subscription
• Why Is Prezi So Slow or Laggy
• Prezi Motion Sickness and Dizzy Audience
• Prezi Export to PowerPoint Not Working
• Prezi Offline Not Working
• Prezi Shared Link Not Working
• How to Remove the Prezi Watermark