iCloud Mail Not Working or Not Receiving Emails

How to fix it

Try these in order — the most common fix is first.

1. 1. Check for an outage

   1. Open apple.com/support/systemstatus and look at iCloud Mail
   Did this fix it? Yes No

2. 2. Test on icloud.com

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   1. Sign in at icloud.com/mail
   2. If mail arrives there, the account works and the device settings are the problem
   Did this fix it? Yes No

3. 3. Free up iCloud storage

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   1. Settings > your name > iCloud > Storage
   2. Mail can't receive while you are over your limit
   Did this fix it? Yes No

4. 4. Turn on Push

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   1. iPhone: Settings > Apps > Mail > Mail Accounts > Fetch New Data
   2. Turn on Push and set iCloud to Push
   Did this fix it? Yes No

5. 5. Turn off VPN and restart

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   1. Disconnect any VPN
   2. Restart the iPhone or Mac and send yourself a test email
   Did this fix it? Yes No

6. 6. Toggle iCloud Mail off and on

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   1. Settings > your name > iCloud > Mail: turn off iCloud Mail
   2. Restart, then turn it back on
   Did this fix it? Yes No

Symptoms

No new mail arrives, mail only appears after a manual refresh, sending fails, or the Mail app says it can't connect to the iCloud server.

Why it happens

• iCloud storage over the limit
• Push turned off for the iCloud account
• VPN blocking the connection
• iCloud Mail outage
• Outdated account settings on the device

This guide also covers

• icloud mail not working
• icloud mail not receiving emails
• icloud email not working on iphone
• icloud mail down
• icloud mail not syncing

Other iCloud errors

• iCloud Photos Not Syncing
• iCloud Backup Failed: 'Last Backup Could Not Be Completed'
• iCloud Storage Full (Even After Deleting Photos)
• iCloud Drive Stuck on 'Waiting to Upload' (Mac)
• iCloud for Windows Not Syncing
• iCloud 'Verification Failed: Error Connecting to Apple Account Server'
• iPhone Keeps Asking for iCloud / Apple Account Password
• 'Unable to Load Photo' iCloud Error on iPhone