IVPN Authentication Failure

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the Account ID

   Copy steps
   1. Use ivpnXXXXXXXX or i-XXXX-XXXX-XXXX
   2. Case matters
   Did this fix it? Yes No

2. 2. Free a device slot

   Copy steps
   1. Standard and Plus allow 5 devices, Pro Suite 10
   2. Log out in the IVPN app on a device you don't use
   Did this fix it? Yes No

3. 3. Log out and back in

   Copy steps
   1. Mobile: Account screen > log out
   2. macOS: menu bar icon
   3. Windows: Settings > Account tab
   Did this fix it? Yes No

4. 4. Check account status

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   1. Log into the Account Area
   2. Renew an expired account to unsuspend it
   3. Try another network
   Did this fix it? Yes No

Symptoms

The app shows 'authentication failure' or won't log in.

Why it happens

• Account ID typed wrong or wrong case
• Device limit reached
• Network blocking IVPN's auth server
• Account expired or suspended

This guide also covers

• ivpn authentication failure
• ivpn login failed
• ivpn device limit

Other IVPN errors

• IVPN Not Connecting
• IVPN Connected but No Internet
• IVPN Keeps Disconnecting
• IVPN Slow Speed
• IVPN No Internet After Disconnecting
• IVPN Not Working With Netflix
• IVPN Error Connecting to Daemon
• IVPN Blocks Local Network Printer and NAS