IVPN Not Connecting

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the basics first

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   1. Confirm the internet works while disconnected (ping 8.8.8.8 or 1.1.1.1)
   2. If using the IVPN client, make sure the IVPN Firewall is not blocking traffic
   3. Check the server is online on IVPN's server status page
   4. Verify the Account ID is ivpnXXXXXXXX or i-XXXX-XXXX-XXXX
   Did this fix it? Yes No

2. 2. Change port or protocol

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   1. Open IVPN, click the gear icon > Connection tab (VPN protocol on mobile)
   2. Pick another port/protocol combination such as TCP 443 or UDP 53
   3. Retry; repeat until one works
   Did this fix it? Yes No

3. 3. Switch protocol

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   1. Try WireGuard, OpenVPN or IPSec/IKEv2 in settings
   2. Mobile apps support WireGuard
   Did this fix it? Yes No

4. 4. Enable obfuscation

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   1. Disconnect the VPN
   2. Settings > Connection > Obfuscation and choose V2Ray or obfs4
   3. Reconnect
   Did this fix it? Yes No

5. 5. Try another network or device and send logs

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   1. Public hotspots, cellular hotspots and hotel internet are often blocked
   2. Temporarily disable other firewall or antivirus software
   3. Submit diagnostic logs to IVPN support if it still fails
   Did this fix it? Yes No

Symptoms

The app sits on 'connecting', times out, or fails on one network while working on another.

Why it happens

• Network, ISP or hotspot blocking the default port or protocol
• Selected server offline
• Wrong Account ID or case
• Local firewall or antivirus interfering
• IVPN Firewall left on while internet is down

This guide also covers

• ivpn not connecting
• ivpn stuck on connecting
• ivpn won't connect
• ivpn connection failed

The same problem in other apps

All not loading, error messages & connection guides →

• Mullvad VPN Not Connecting or Stuck on Connecting (Mullvad VPN)
• Proton VPN Not Connecting (Proton VPN)
• NordVPN Not Connecting (NordVPN)
• ExpressVPN Unable to Connect / Stuck on Connecting (ExpressVPN)
• Surfshark Not Connecting (Surfshark)

Other IVPN errors

• IVPN Connected but No Internet
• IVPN Keeps Disconnecting
• IVPN Slow Speed
• IVPN No Internet After Disconnecting
• IVPN Not Working With Netflix
• IVPN Authentication Failure
• IVPN Error Connecting to Daemon
• IVPN Blocks Local Network Printer and NAS