MailerLite Problems & Issues
Real user-reported problems, complaints, and limitations for MailerLite. Based on analysis of 12 signals.
Overall score: 72/100
Issues by Category
Strict approval process delays getting started
MailerLite's onboarding and approval system is stricter than many competitors. 60% of reviews mentioning account approval were negative. Users who want to start immediately are frustrated by delays and rejections.
Limited design flexibility and customization options
Design options aren't the most flexible. Missing brand-wide color settings frustrate users. Updates sometimes mess with existing workflows. Template customization feels constrained.
Drag and drop builder glitches - menus disappearing
The platform can be glitchy, especially in the drag and drop email builder. Side menus disappear unexpectedly. Workarounds needed to add blocks. Crashes reported when inserting files or images.
Segmentation and list management can be confusing
While some find segmentation valuable, others report confusion between groups and segments. Delays in list updates cause issues. Organization system isn't intuitive for all users.
Learning curve for advanced automations and setup
Users find the learning curve challenging, especially with advanced automations and initial account setup. Despite being user-friendly overall, complex features require time to master.
Limited automation compared to enterprise platforms
While MailerLite has automation, it relies on relatively linear workflows. Complex 'if/then' branching based on user behavior, lead scoring, or third-party data is restricted. Advanced marketers find it limiting.
Reporting features are fairly basic
Design and reporting features are described as 'fairly basic.' Advanced analytics and custom reporting options are limited. Data-driven marketers may need additional tools.
Subscriber deletion and data loss reported
Some users report email issues including unexpected subscriber deletions. Data loss concerns for businesses depending on subscriber lists. Backup recommended.
Deliverability issues and emails going to spam
Users report deliverability issues with emails landing in spam folders. Some report better deliverability than competitors, but inconsistent experiences suggest shared IP problems for some users.
Accounts suspended without warning for vague policy violations
Users report being suspended without warning, sometimes less than a month into a paid plan. Reasons given are generic 'anti-spam policy violations' with no specific campaign or clause identified despite repeated requests. Paying customers lost access to €250+ annual plans.
Delayed support responses on lower-tier plans
Several reviews mention delayed responses, especially on lower-tier plans. Some users report support never replied except for automated emails, claiming 'support doesn't exist.' No phone support available.
Integration list smaller than bigger platforms
The integrations list is smaller compared to bigger platforms like Mailchimp or ActiveCampaign. Users needing specific third-party connections may need Zapier workarounds.
Regret Patterns
Common reasons users regret choosing MailerLite.
Account suspended without warning after paying annual fee
Paid €250 for annual plan. Less than a month later, account suspended for 'anti-spam policy violation.' No specific campaign or clause identified despite requests. Lost money and access.
Rejected during approval with legitimate business
Spent time setting up campaigns and importing contacts. Application rejected with vague reasons. Had to start over on different platform. Wasted setup time and delayed marketing.
Outgrew automation capabilities quickly
Started on MailerLite attracted by pricing. Business grew and needed complex automation. Realized linear workflows were too limiting. Had to migrate to ActiveCampaign mid-growth.
Support never responded to critical issue
Had issue with subscriber list. Contacted support but only received automated response. Issue never resolved. Felt like 'support doesn't exist.' Switched to platform with better support.
Email builder glitches caused campaign delays
Tried to finish urgent campaign but email builder kept glitching. Side menus disappeared. Had to use workarounds to add blocks. What should have taken minutes took hours.
Lost subscribers due to unexpected deletion
Discovered subscribers were deleted unexpectedly. No clear reason or warning. Had to re-import and lost engagement data. Trust in platform reliability shaken.
When MailerLite Breaks Down
Specific scenarios where MailerLite fails or underperforms.
Account suspended without warning
Suspensions happen without prior warning or specific explanation. Even paying annual customers report sudden termination. No opportunity to correct issues before suspension.
Business needs to start immediately
Approval process takes 24-48 hours minimum, sometimes longer. Rejection possible with vague reasons. Competitors offer faster onboarding. Time-sensitive launches may be delayed.
Marketing needs complex automation workflows
Automation limited to linear sequences. Complex if/then branching, lead scoring, and behavior triggers not supported. Must switch to ActiveCampaign or Klaviyo for advanced needs.
Urgent issue requires immediate support
No phone support available. Email support can be slow, especially on lower plans. Some users report never receiving responses. Critical issues may go unresolved.
Email builder glitches during important campaign
Drag-and-drop builder can glitch. Menus disappear, crashes when inserting images. Workarounds needed. Campaign creation takes longer than expected.
Business needs specific third-party integrations
Integration list smaller than major platforms. Specific tools may not have native integration. Zapier workarounds add complexity and cost.