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Maya Crashes on Startup or Won't Open

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Ongoing Windows, macOS, Linux Updated November 14, 2026Based on 4 user reportsHow we research

Quick answer

Maya that closes or hangs at launch is most often caused by corrupted preferences or a broken licensing/sign-in component. Resetting the preferences folder is the first thing to try.

Most likely fix: Reset Maya preferences

How to fix it

Try these in order — the most common fix is first.

  1. 1. Reset Maya preferences

    1. Close Maya completely
    2. Open your user folder and find the folder named maya (Documents/maya on Windows, ~/Library/Preferences/Autodesk/maya on macOS)
    3. Rename it to maya_old so Maya rebuilds defaults
    4. Start Maya again
    Did this fix it?

  2. 2. Install the Microsoft WebView2 runtime

    1. If the error mentions IDSDK 3070, download the Evergreen WebView2 runtime from Microsoft
    2. Install it, restart the PC and launch Maya again
    Did this fix it?

  3. 3. Check licensing

    1. Make sure the Autodesk Licensing Service is installed and running
    2. Sign out and back in to the Autodesk desktop app
    3. See the licensing error guide on this site if a license code appears
    Did this fix it?

Symptoms

Splash screen appears then Maya closes, dock icon bounces, or the window never shows.

Why it happens

  • Corrupted user preferences
  • Failed Autodesk licensing or sign-in component
  • Missing WebView2 runtime (Windows, Maya 2025)
  • Leftover files from an older install

This guide also covers

  • maya crashes on startup
  • maya won't open
  • maya not opening
  • maya 2025 won't start

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