Lost Mullvad Account Number

How to fix it

Try these in order — the most common fix is first.

1. 1. Look in a logged-in app

   Copy steps
   1. Open Mullvad on any device that's still logged in
   2. Tap the account icon to see the account number
   Did this fix it? Yes No

2. 2. Recover with your card payment token

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   1. Find the payment on your bank statement, shown like VPN*xxxxxxxxxx
   2. Enter the token (without VPN*) on mullvad.net/account/recover
   Did this fix it? Yes No

3. 3. Email support with payment details

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   1. Email support@mullvadvpn.net with the last 4 card digits, expiry date, payment date/time with time zone, and amount
   2. For PayPal, include the Invoice ID; for Google Play, the GPA. order ID
   3. Accounts are only traceable for about 20 days after payment
   Did this fix it? Yes No

4. 4. Create a new account

   1. If recovery isn't possible, generate a new account and save the number in a password manager
   Did this fix it? Yes No

Symptoms

You're logged out, reinstalled the app or switched device and don't know your 16-digit account number.

Why it happens

• Mullvad stores no email, so there's no password-reset link
• The number was only shown at sign-up and never saved

This guide also covers

• mullvad lost account number
• mullvad recover account
• forgot mullvad account number

Other Mullvad VPN errors

• Mullvad VPN Not Connecting or Stuck on Connecting
• No Internet After Disconnecting or Quitting Mullvad
• Why Is Mullvad So Slow?
• Mullvad Keeps Disconnecting
• Mullvad Not Working With Netflix
• Mullvad Google CAPTCHAs and Blocked Websites
• Mullvad Too Many Devices Error
• Mullvad Blocking Local Network (Printer, NAS, Chromecast)