Mullvad Too Many Devices Error

How to fix it

Try these in order — the most common fix is first.

1. 1. Remove a device in the app

   Copy steps
   1. Log in with your account number
   2. On the device list, tap the X next to a device you no longer use
   3. Continue logging in
   Did this fix it? Yes No

2. 2. Remove a device on the website

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   1. Log in at mullvad.net/account
   2. Open Devices
   3. Remove the unused device by its name
   Did this fix it? Yes No

3. 3. Identify which device is which

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   1. On each device, open the Account screen to see its device name
   2. Remove names you don't recognize
   Did this fix it? Yes No

4. 4. Buy a second account if you need more

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   1. Mullvad says it cannot raise the 5-device limit
   2. Create a second account for the extra devices
   Did this fix it? Yes No

Symptoms

Logging in shows that the account already has too many devices and lists them instead of connecting.

Why it happens

• 5 devices are already registered on the account
• Old phones, reinstalled systems or wiped devices still count until removed

This guide also covers

• mullvad too many devices
• mullvad device limit
• mullvad remove device
• mullvad 5 devices

The same problem in other apps

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• Proton VPN Not Connecting (Proton VPN)
• NordVPN Not Connecting (NordVPN)
• ExpressVPN Unable to Connect / Stuck on Connecting (ExpressVPN)
• Surfshark Not Connecting (Surfshark)

Other Mullvad VPN errors

• Mullvad VPN Not Connecting or Stuck on Connecting
• No Internet After Disconnecting or Quitting Mullvad
• Why Is Mullvad So Slow?
• Mullvad Keeps Disconnecting
• Mullvad Not Working With Netflix
• Mullvad Google CAPTCHAs and Blocked Websites
• Lost Mullvad Account Number
• Mullvad Blocking Local Network (Printer, NAS, Chromecast)