NordPass Forgot Master Password

How to fix it

Try these in order — the most common fix is first.

1. 1. Check typing

   1. Master password is case-sensitive; check caps lock and layout
   Did this fix it? Yes No

2. 2. Use your recovery code

   Copy steps
   1. Click 'Forgot your master password?' on the login screen
   2. Enter the 24-symbol recovery code
   3. Create a new master password
   Did this fix it? Yes No

3. 3. Lost the code but signed in with biometrics

   1. Generate a new recovery code from inside the app using face or fingerprint
   Did this fix it? Yes No

4. 4. Reset the account

   Copy steps
   1. Last resort, permanently erases data
   2. The reset email is valid 48 hours; it becomes irreversible after 7 days
   Did this fix it? Yes No

Symptoms

Master password rejected and no way to unlock the vault.

Why it happens

• Mistyped password, caps lock or keyboard layout
• Forgotten password
• Lost recovery code

This guide also covers

• nordpass forgot master password
• nordpass recovery code lost
• nordpass reset account

Other NordPass errors

• NordPass Autofill Not Working
• NordPass Autofill Not Working on iPhone and Android
• NordPass Extension Says Open the Desktop App First
• NordPass Keeps Logging Me Out
• NordPass Not Syncing Between Devices
• NordPass Slowing Down Edge and Firefox
• NordPass Free Plan: Logged Out on My Other Device
• NordPass Import Missing Website Fields