NordPass Not Working? Common Errors & Fixes

Autofill is usually turned off, the saved URL does not match the login page, the extension is outdated or another extension conflicts. Enable autofill, fix the URL and update the extension.

NordPass autofill is not enabled by default on mobile. Choose NordPass as the autofill provider in system settings and disable other providers.

The extension and desktop app must both be running and up to date. Restart the app, update both and sign in again if the extension stays locked.

Logouts come from session expiry, signing in on another device on the free plan, or outdated apps. Update, sign in again and consider Premium for multiple devices.

Check internet access, update the apps and sign out and back in on every device, then trigger a manual sync.

Users measured a slowdown with the extension on. Update to the latest extension, disable it on heavy tabs or test without it to confirm.

The free plan allows one active session at a time. Signing in on a new device signs the old one out. Upgrade or use a free alternative.

With the 24-symbol recovery code you can set a new master password. With neither, the only option is an account reset that erases all vault data.

Import via CSV in the web vault and check that website fields were populated. Fix column headers if URLs are missing.

Cancel auto-renewal in your Nord Account (Billing > Subscriptions) if you bought on the web, or in the App Store or Google Play if you bought there. A 30-day money-back guarantee applies to personal plans.