Pitch Problems & Issues
Real user-reported problems, complaints, and limitations for Pitch. Based on analysis of 14 signals.
Overall score: 61/100
Issues by Category
Pitch AI credits run out fast
Free accounts get 100 one-time AI credits; paid seats get 500 (750 on Business) per month. One tester used a Team plan's allowance on about five 10-slide drafts. Extra credits cost $0.004 each via a workspace budget.
Pitch free plan feels like a trial
The free plan caps image uploads at 5 MB, blocks video uploads, allows 2 external guests, adds a Pitch logo to PDF exports and has no PowerPoint export. Users who need to hand a clean file to a client have to pay.
Pitch pricing is per seat and changes by plan size
Plus is one seat only; Team caps at 25 members and Business at 200, with Enterprise from 30 seats. Advanced links, teamspaces, pitch rooms and version history are rationed by tier, so growing teams hit plan cliffs.
Pitch legacy Pro plan and 2026 plan changes
Pitch reworked its plans (Pro renamed to Plus, Business to Team, new Business and Enterprise tiers); CostBench recorded a restructure from 4 to 5 tiers in July 2026. Legacy Pro workspaces miss new features and new plans add analytics-link limits.
Pitch PowerPoint export looks different from the deck
Pitch's own docs say animations, transitions, uploaded videos and recordings don't export to PPTX (videos become thumbnails), charts may change and fonts can fall back to Calibri. Reviewers on G2 and OMR list 'PowerPoint issues' among the top cons.
Importing PowerPoint into Pitch loses fonts, animations and footers
PPTX import is still labelled beta, works only with 16:9 decks, and drops custom fonts, videos, animations, headers/footers and .emf images, leaving yellow placeholders. Teams moving an existing library spend time rebuilding slides.
Hard to cancel Pitch and stop charges
Several 2025-2026 Trustpilot reviews say cancelling was 'frustratingly hard', with charges after a cancelled trial and only partial refunds for months billed after a cancellation request. Pitch's replies mostly ask users to contact support.
Pitch support slow after layoffs
Pitch cut about 30% of staff in 2022 and two-thirds in January 2024 when its CEO stepped down and the company went bootstrapped. Reviewers mention slow customer service and Trustpilot shows 2.6/5 with replies to about a quarter of negative reviews.
Pitch changes not syncing / 'you're offline' errors
Pitch needs a live connection: edits that fail to reach the servers show a sync error (e.g. #107), and Pitch warns not to log out or you may lose content. Exporting offline isn't possible.
Deleted Pitch presentation can't be recovered
A G2 reviewer warns that deleting a deck removes it completely with no way back, and Pitch's 'where is my presentation' help article offers no trash recovery. Version history is limited to 30 days on Team and absent on lower plans.
Pitch missing features compared to PowerPoint
G2's con tally puts 'limited features' and 'limited customization' first. Reviewers mention few shape options, no curved lines, harder alignment and no zoom for detailed alignment checks.
Why is Pitch so slow to load?
G2 and Capterra reviewers say large decks take time to load, and one tester saw frequent errors in the browser version while the desktop app was steadier. Media-heavy exports can take several minutes.
Pitch AI ignores instructions and produces generic decks
Trustpilot and OMR reviewers say AI output ignores clear layout instructions or feels generic and needs heavy rework. A tester saw text walls, mismatched templates and the title slide generated last.
Pitch is not usable on iPad
The App Store app is iPhone-first and reviewers ask for a proper iPad app; TechRadar calls the iPad experience a scaled-up phone app. PowerPoint export isn't available from mobile at all.
Regret Patterns
Common reasons users regret choosing Pitch.
Client asked for the PPTX
Teams built polished decks in Pitch, then had to rebuild animations and fix fonts after exporting to PowerPoint for a client.
Charged after cancelling
Users who thought they cancelled a trial or plan saw further charges and had to chase support for partial refunds.
AI credits gone in a week
Users who bought for the AI agent burned the monthly allowance on a handful of drafts and had to pay per credit.
Free plan watermark on the investor PDF
Founders on the free plan only noticed the Pitch logo on exported PDFs when sending them out.
Migrating the old PowerPoint library
Importing years of PPTX decks left placeholders for charts, footers and fonts that had to be fixed slide by slide.
Deleted the wrong deck
A deleted presentation could not be restored, especially on plans without version history.
When Pitch Breaks Down
Specific scenarios where Pitch fails or underperforms.
Presenting without internet
Sync errors appear and exports aren't possible offline; only pre-exported files are safe.
Delivering editable PowerPoint files
Animations, uploaded videos and some fonts don't survive PPTX export.
Importing 4:3 or complex PPTX decks
Only 16:9 imports are supported; SmartArt-heavy or font-heavy decks need manual rework.
Heavy AI deck generation
500 credits per seat drain after a few drafts, then usage is billed per credit.
Teams growing past 25 people
Team caps at 25 members; Business or Enterprise is required, with SSO only on Enterprise.
Editing on iPad or exporting from phone
No proper iPad app and no PowerPoint export from mobile.
Corporate networks and strict firewalls
Some ISPs, routers and security tools block pitch.com by mistake, so the app won't load.