Procreate Export Problems: PSD, PNG and Photoshop Not Opening

How to fix it

Try these in order — the most common fix is first.

1. 1. Save to Files, then open

   Copy steps
   1. In Procreate, Actions > Share and pick the format
   2. Choose Save to Files and save to On My iPad
   3. Open the file from Files in the other app
   Did this fix it? Yes No

2. 2. Check storage and update

   Copy steps
   1. Keep at least 15% of the iPad's storage free
   2. Update Procreate, iPadOS and the receiving app
   Did this fix it? Yes No

3. 3. Try another format

   Copy steps
   1. Export a flattened PNG or JPEG for the final image
   2. Use PSD only when you need layers, and expect some features not to carry over
   Did this fix it? Yes No

4. 4. Contact Procreate

   1. Send the Support Form with the file size, format and exact error message
   Did this fix it? Yes No

Symptoms

Share sheet says exporting but the file does not arrive, a PSD errors in Photoshop, or exported layers look different from Procreate.

Why it happens

• Share sheet or target app glitch
• Low storage during a large export
• Procreate-only features that PSD cannot hold (such as some masks and blend settings)
• Large layered files

This guide also covers

• procreate psd not opening in photoshop
• procreate export failed
• procreate png not exporting
• error importing procreate psd

Other Procreate errors

• Apple Pencil Not Working in Procreate
• Apple Pencil Lag in Procreate
• Procreate Keeps Crashing on iPad
• Procreate Frozen or Not Responding
• Procreate Brushes Not Importing or Missing
• Procreate Lost Artwork: Recover Deleted or Missing Files
• Procreate Maximum Layers Reached
• Procreate Colors Look Different After Export or Print