Procreate Frozen or Not Responding

How to fix it

Try these in order — the most common fix is first.

1. 1. Relaunch Procreate

   Copy steps
   1. Open the App Switcher (swipe up from the bottom and hold, or double-click Home)
   2. Swipe Procreate up to close it
   3. Open Procreate again from the Home Screen
   Did this fix it? Yes No

2. 2. Check storage

   Copy steps
   1. Go to Settings > General > iPad Storage
   2. Keep at least 15% of the iPad's capacity free
   Did this fix it? Yes No

3. 3. Force restart the iPad

   Copy steps
   1. No Home button: Volume Up, Volume Down, then hold Power until the Apple logo
   2. Home button: hold Home and Power until the Apple logo
   Did this fix it? Yes No

4. 4. Contact support if it repeats

   1. Send the Procreate Support Form with what you were doing and a video of the freeze if possible
   Did this fix it? Yes No

Symptoms

The canvas does not react to touch or Pencil, the interface is stuck, or the app hangs when opening a file.

Why it happens

• Low iPad storage
• Heavy canvas close to the RAM limit
• Temporary iPadOS or app glitch

This guide also covers

• procreate not responding
• procreate frozen
• procreate freezing
• procreate stuck loading

Other Procreate errors

• Apple Pencil Not Working in Procreate
• Apple Pencil Lag in Procreate
• Procreate Keeps Crashing on iPad
• Procreate Brushes Not Importing or Missing
• Procreate Lost Artwork: Recover Deleted or Missing Files
• Procreate Maximum Layers Reached
• Procreate Export Problems: PSD, PNG and Photoshop Not Opening
• Procreate Colors Look Different After Export or Print