Segment Charged After Downgrading
Quick answer
A downgrade stops future base fees but a final prorated invoice can still include the Team base fee and overages; continued data sending can cause more overage.
Most likely fix: Check the final invoice
How to fix it
Try these in order — the most common fix is first.
1. Check the final invoice
- Settings > Usage & Billing > Invoices
- Compare base fee proration and overage lines
Did this fix it?2. Stop data
- Rotate or delete write keys, or delete the workspace
Did this fix it?3. Ask support
- Open a ticket with the invoice; refunds are generally not offered but unique cases can be raised
Did this fix it?
Symptoms
You downgraded but still got an invoice.
Why it happens
- Final prorated bill for monthly Team
- Overage MTUs incurred before downgrade
- Data still being sent
- Subscription lives on the workspace not the account
This guide also covers
- segment charged after downgrade
- segment unexpected invoice
- segment refund
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