Segment Workspace Locked on Free Plan
Quick answer
Exceeding 1,000 MTUs once in 6 months locks the workspace (data still flows); a second time stops data until you upgrade to a Team trial.
Most likely fix: Wait one billing cycle
How to fix it
Try these in order — the most common fix is first.
1. Wait one billing cycle
- After the first lock you can unlock by waiting a full billing cycle
Did this fix it?2. Start the Team trial
- Settings > Usage & Billing > Plans > Team (14 days, 10,000 MTUs)
- Add payment info before the trial ends or downgrade
Did this fix it?3. Reduce MTUs
- Filter bot traffic and unneeded sources
- Check which users count as MTUs in Usage
Did this fix it?
Symptoms
Banner says workspace is locked; data stops after repeated overages.
Why it happens
- More than 1,000 monthly tracked users
- Bot traffic inflating MTUs
- Repeat overage within 6 months
This guide also covers
- segment free plan limit
- segment workspace locked
- segment 1000 mtu
Still not working?
If Segment keeps failing, you're not alone. See every Segment problem users report or the alternatives people switch to.
Stop paying for features you don't use
Leaving Segment? Get your own version instead.
We're a small team of developers who build custom software fast. Your own Segment alternative with only the features your team uses: one price instead of per-seat fees, your data, on your domain. We move your data over. Or anything else: web and mobile apps, games, desktop software, AI tools, internal tools: whatever you have in mind. We build and run our own products too: booking platforms, games, learning apps. See our work
- Web apps & SaaS
- Mobile apps (iOS & Android)
- Games
- Desktop software
- AI tools & automations
- Internal tools & dashboards
- Client portals & booking
- Your own version of any tool
- ✓ Free 15-min call to scope it
- ✓ Price agreed up front
- ✓ Your data, your code