// troubleshooting guide · textexpander

TextExpander Keyboard Not Expanding on iPhone

Status
Workaround available
platforms:
iOS, iPadOS
updated:
November 15, 2026
reports:
3
Method
how we research
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RUNBOOK · textexpander/iphone-keyboard-not-working4 FIXES

// quick answer

On iPhone and iPad, snippets only expand from the TextExpander keyboard with Full Access enabled. Re-check Full Access (iOS updates can reset it), sign out and back in, and update the app.

Most likely fix: Enable the keyboard and Full Access

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Enable the keyboard and Full Access

    1. 01Open Settings > General > Keyboard > Keyboards > Add New Keyboard > TextExpander
    2. 02Tap TextExpander in the list and turn on Allow Full Access
    3. 03Switch to it with the globe key and test in Apple Notes
    Did this fix it?
  2. FIX 2Ignore case for abbreviations

    1. 01Open the TextExpander app settings
    2. 02Turn on 'Ignore Case' so iOS auto-capitalization doesn't break abbreviations
    Did this fix it?
  3. FIX 3Sign out and back in

    1. 01In the TextExpander app tap the cog (lower left) from the Groups list
    2. 02Scroll down and tap Sign out of TextExpander, then sign in again
    Did this fix it?
  4. FIX 4Update and report

    1. 01Update TextExpander from the App Store
    2. 02If it still fails, open the app > Help > Report a Problem
    Did this fix it?

Symptoms

Snippets don't expand when typing, the keyboard shows no snippets, fill-in snippets don't work, or nothing happens in a specific app.

Why it happens

  • C-01Typing on Apple's keyboard instead of TextExpander's
  • C-02Full Access not enabled or reset after an iOS update
  • C-03App signed out or out of sync
  • C-04Outdated/discontinued app version (current app needs iOS 18+)
  • C-05iOS auto-capitalization breaking case-sensitive abbreviations

// this guide also covers

  • textexpander iphone not working
  • textexpander keyboard not working
  • textexpander ios snippets not expanding

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