// troubleshooting guide · wordtune
Wordtune 'Something Went Wrong' Error
- Status
- Ongoing
- platforms:
- Chrome, Edge, Web
- updated:
- November 15, 2026
- reports:
- 2
- Method
- how we research
RUNBOOK · wordtune/something-went-wrong5 FIXES
// quick answer
Usually a session or server-side failure. Reload, sign out and back in, test the web editor, and reinstall the extension; if the web editor also fails, it's on Wordtune's side.
Most likely fix: Reload and retry
How to fix it
// try these in order, the most common fix is first
FIX 1Reload and retry
- 01Reload the page and select the text again
- 02Try a shorter selection
Did this fix it?FIX 2Test the web editor
- 01Paste the same text into app.wordtune.com
- 02If it fails there too, the problem is server-side: wait and retry later
Did this fix it?FIX 3Sign out and back in
- 01Sign out from the extension menu or app.wordtune.com, then log in again
Did this fix it?FIX 4Update or reinstall the extension
- 01Remove Wordtune, restart the browser, reinstall from the Chrome Web Store or Edge Add-ons
Did this fix it?FIX 5Report it
- 01Email help@wordtune.com with the site, browser and time of the error
Did this fix it?
Symptoms
Selecting text shows 'Something went wrong' instead of suggestions, or a feature like choosing among suggestions stops responding.
Why it happens
- C-01Expired login session
- C-02Wordtune service-side outage
- C-03Outdated extension version
- C-04Site editor (Outlook, Gmail) that the extension can't hook into
// this guide also covers
- wordtune something went wrong
- wordtune error
- wordtune not responding
- wordtune not working in outlook
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