// troubleshooting guide · wordtune

Wordtune 'Something Went Wrong' Error

Status
Ongoing
platforms:
Chrome, Edge, Web
updated:
November 15, 2026
reports:
2
Method
how we research
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RUNBOOK · wordtune/something-went-wrong5 FIXES

// quick answer

Usually a session or server-side failure. Reload, sign out and back in, test the web editor, and reinstall the extension; if the web editor also fails, it's on Wordtune's side.

Most likely fix: Reload and retry

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Reload and retry

    1. 01Reload the page and select the text again
    2. 02Try a shorter selection
    Did this fix it?
  2. FIX 2Test the web editor

    1. 01Paste the same text into app.wordtune.com
    2. 02If it fails there too, the problem is server-side: wait and retry later
    Did this fix it?
  3. FIX 3Sign out and back in

    1. 01Sign out from the extension menu or app.wordtune.com, then log in again
    Did this fix it?
  4. FIX 4Update or reinstall the extension

    1. 01Remove Wordtune, restart the browser, reinstall from the Chrome Web Store or Edge Add-ons
    Did this fix it?
  5. FIX 5Report it

    1. 01Email help@wordtune.com with the site, browser and time of the error
    Did this fix it?

Symptoms

Selecting text shows 'Something went wrong' instead of suggestions, or a feature like choosing among suggestions stops responding.

Why it happens

  • C-01Expired login session
  • C-02Wordtune service-side outage
  • C-03Outdated extension version
  • C-04Site editor (Outlook, Gmail) that the extension can't hook into

// this guide also covers

  • wordtune something went wrong
  • wordtune error
  • wordtune not responding
  • wordtune not working in outlook

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