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Onboarding Problems

20 onboarding issues found across 19 products.

Paddle
2 issues

Strict approval requires 3 months transaction history

Paddle requires prior payment processing history for approval - a requirement not disclosed upfront. New SaaS companies trying to integrate before launch face a blocking requirement for three months of transactions. This completely blocks new SaaS from using Paddle at launch.

Lengthy onboarding process for new businesses

The onboarding process can be lengthy, posing challenges for new businesses. Verification and approval take time. Strict anti-fraud checks occasionally cause delays or account holds. Getting started is slower than simpler alternatives.

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Asana
1 issue

Steep learning curve requires weeks of adjustment

G2 reviews cite 262 mentions of learning difficulty. Users report a 'time-consuming adjustment period to maximize its features.' The platform can feel overwhelming with complex subtask management, timeline navigation, and task duplication issues. Without structured training, new users face long ramp-up times.

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Obsidian
1 issue

Steep learning curve intimidates new users

First-time users struggle to adjust to Obsidian's interface, which isn't beginner-friendly. The flexibility comes at the cost of ease of use. Many users report using Obsidian 'wrong' for months before finding a setup that works. For average users, it's way too tinkery and complicated to use power features.

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Roam Research
1 issue

Steep learning curve with limited onboarding

Users note a steep learning curve and desire improvements in UI design. The outliner paradigm is unfamiliar to most users. Without folders or traditional organization, new users often feel lost and struggle to build productive workflows.

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Zoom
1 issue

Zoom Phone setup described as 'impossible'

Setting up Zoom Phone has been described as 'impossible,' with users spending weeks dealing with multiple helpdesk people. Business document requirements and complex configuration processes frustrate small business users who expected simple setup.

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Webex
1 issue

Requires desktop client download for full functionality

Users need to download the Webex client to join meetings, which results in the first five minutes of meetings being spent waiting for participants downloading the .pkg or .exe. You can only get full access to features with the desktop app, unlike competitors with fully-featured web apps.

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Discord
1 issue

Complex and overwhelming for beginners

Discord's interface is overwhelming for new users. The setup process is complex, with features scattered across settings. Anonymous users create toxicity concerns. In public servers, privacy is a major concern. The platform is described as anxiety-inducing for newcomers.

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Loom
1 issue

Atlassian login migration broke access for existing users

Since Loom switched to Atlassian's login system, users report they can't log in anymore after previously signing in with Google. Reports of 'login loops,' forced Google logins, and difficulty merging legacy accounts are common after the acquisition.

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Cal.com
1 issue

Self-hosting is complex and requires commercial license for enterprise features

GitHub issues document: CLIENT_FETCH_ERROR loop with ALLOWED_HOSTNAMES mismatch, V2-API server fails with 'Workspace @calcom/api-v2 not found', translations don't load, GOOGLE_API_CREDENTIALS parsing fails. Hacker News: 'tricky to install for non-technical users.' CALCOM_LICENSE_KEY required for API v2.

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HubSpot
1 issue

Data import is extremely complicated

Users consistently report that importing data into HubSpot is extremely complicated. Initial setup and field mapping can be confusing, especially with multiple data sources. This creates significant friction when migrating from other CRMs.

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Salesforce
1 issue

Implementation takes a year to get up to speed

Initial startup reportedly takes about a year to get fully operational. Simple tasks require significant configuration. Onboarding and implementation timelines are often dragged out, and the system never fully aligns with how businesses actually operate.

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Freshsales
1 issue

Data import bugs with minimal support

Users experienced bugs during data import and received minimal support, with follow-up communications simply stating issues were 'at the technical team' without further updates. Migration from other CRMs can be problematic when data doesn't import correctly and support is unresponsive.

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Close
1 issue

Cannot cancel trial without contacting support

It's impossible to cancel a trial within the first 14 days without connecting with support. Users describe this as 'very shady dark UX.' This forces engagement with sales/support even for users who decide the product isn't right for them.

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Insightly
1 issue

Steep learning curve takes months to master

Users find the learning curve challenging, requiring significant time and support. Some report spending months trying to get comfortable with the system. Setup often takes longer than expected, and documentation is overwhelming or incomplete.

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Webflow
1 issue

Steep learning curve takes months to master

Users consistently report needing about 3 months of regular use to master Webflow. The editor can feel overwhelming at first, with complex features and terminology borrowed from web development. Non-designers and those without CSS knowledge struggle significantly more than with simpler builders.

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Framer
1 issue

Steep learning curve for advanced features

While basic sites are easy, mastering Framer's component system, variables, and advanced interactions takes weeks. Users coming from Figma expect immediate proficiency but find the web-building paradigm different. The 'code' optional nature means hitting walls when customization is needed.

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Carrd
1 issue

Learning curve for advanced customization

While basic pages are easy, anything beyond defaults requires understanding containers, CSS classes, and web concepts. The simplicity is surface-level - real customization has a learning curve that isn't immediately apparent to new users.

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Ghost
1 issue

Self-hosting requires system admin skills

Self-hosting Ghost is not beginner-friendly. It requires Linux server management, Node.js configuration, database setup, and ongoing maintenance. Users without DevOps experience struggle, and the 'free' self-host option has hidden complexity costs.

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WordPress
1 issue

Steep learning curve for non-technical users

WordPress's flexibility creates complexity. Non-technical users struggle with hosting setup, theme configuration, plugin selection, and maintenance. What seems simple becomes overwhelming. Many need developers or expensive managed solutions to get professional results.

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