Onboarding Problems
20 onboarding issues found across 19 products.
Strict approval requires 3 months transaction history
Paddle requires prior payment processing history for approval - a requirement not disclosed upfront. New SaaS companies trying to integrate before launch face a blocking requirement for three months of transactions. This completely blocks new SaaS from using Paddle at launch.
Lengthy onboarding process for new businesses
The onboarding process can be lengthy, posing challenges for new businesses. Verification and approval take time. Strict anti-fraud checks occasionally cause delays or account holds. Getting started is slower than simpler alternatives.
Steep learning curve requires weeks of adjustment
G2 reviews cite 262 mentions of learning difficulty. Users report a 'time-consuming adjustment period to maximize its features.' The platform can feel overwhelming with complex subtask management, timeline navigation, and task duplication issues. Without structured training, new users face long ramp-up times.
Steep learning curve intimidates new users
First-time users struggle to adjust to Obsidian's interface, which isn't beginner-friendly. The flexibility comes at the cost of ease of use. Many users report using Obsidian 'wrong' for months before finding a setup that works. For average users, it's way too tinkery and complicated to use power features.
Steep learning curve with limited onboarding
Users note a steep learning curve and desire improvements in UI design. The outliner paradigm is unfamiliar to most users. Without folders or traditional organization, new users often feel lost and struggle to build productive workflows.
Zoom Phone setup described as 'impossible'
Setting up Zoom Phone has been described as 'impossible,' with users spending weeks dealing with multiple helpdesk people. Business document requirements and complex configuration processes frustrate small business users who expected simple setup.
Requires desktop client download for full functionality
Users need to download the Webex client to join meetings, which results in the first five minutes of meetings being spent waiting for participants downloading the .pkg or .exe. You can only get full access to features with the desktop app, unlike competitors with fully-featured web apps.
Complex and overwhelming for beginners
Discord's interface is overwhelming for new users. The setup process is complex, with features scattered across settings. Anonymous users create toxicity concerns. In public servers, privacy is a major concern. The platform is described as anxiety-inducing for newcomers.
Atlassian login migration broke access for existing users
Since Loom switched to Atlassian's login system, users report they can't log in anymore after previously signing in with Google. Reports of 'login loops,' forced Google logins, and difficulty merging legacy accounts are common after the acquisition.
Self-hosting is complex and requires commercial license for enterprise features
GitHub issues document: CLIENT_FETCH_ERROR loop with ALLOWED_HOSTNAMES mismatch, V2-API server fails with 'Workspace @calcom/api-v2 not found', translations don't load, GOOGLE_API_CREDENTIALS parsing fails. Hacker News: 'tricky to install for non-technical users.' CALCOM_LICENSE_KEY required for API v2.
Data import is extremely complicated
Users consistently report that importing data into HubSpot is extremely complicated. Initial setup and field mapping can be confusing, especially with multiple data sources. This creates significant friction when migrating from other CRMs.
Implementation takes a year to get up to speed
Initial startup reportedly takes about a year to get fully operational. Simple tasks require significant configuration. Onboarding and implementation timelines are often dragged out, and the system never fully aligns with how businesses actually operate.
Data import bugs with minimal support
Users experienced bugs during data import and received minimal support, with follow-up communications simply stating issues were 'at the technical team' without further updates. Migration from other CRMs can be problematic when data doesn't import correctly and support is unresponsive.
Cannot cancel trial without contacting support
It's impossible to cancel a trial within the first 14 days without connecting with support. Users describe this as 'very shady dark UX.' This forces engagement with sales/support even for users who decide the product isn't right for them.
Steep learning curve takes months to master
Users find the learning curve challenging, requiring significant time and support. Some report spending months trying to get comfortable with the system. Setup often takes longer than expected, and documentation is overwhelming or incomplete.
Steep learning curve takes months to master
Users consistently report needing about 3 months of regular use to master Webflow. The editor can feel overwhelming at first, with complex features and terminology borrowed from web development. Non-designers and those without CSS knowledge struggle significantly more than with simpler builders.
Steep learning curve for advanced features
While basic sites are easy, mastering Framer's component system, variables, and advanced interactions takes weeks. Users coming from Figma expect immediate proficiency but find the web-building paradigm different. The 'code' optional nature means hitting walls when customization is needed.
Learning curve for advanced customization
While basic pages are easy, anything beyond defaults requires understanding containers, CSS classes, and web concepts. The simplicity is surface-level - real customization has a learning curve that isn't immediately apparent to new users.
Self-hosting requires system admin skills
Self-hosting Ghost is not beginner-friendly. It requires Linux server management, Node.js configuration, database setup, and ongoing maintenance. Users without DevOps experience struggle, and the 'free' self-host option has hidden complexity costs.
Steep learning curve for non-technical users
WordPress's flexibility creates complexity. Non-technical users struggle with hosting setup, theme configuration, plugin selection, and maintenance. What seems simple becomes overwhelming. Many need developers or expensive managed solutions to get professional results.