How to Cancel 3ds Max Subscription (and Get a Refund)

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel auto-renew in your Autodesk account

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   1. Sign in at manage.autodesk.com
   2. Open Billing and Orders > Subscriptions and contracts
   3. Select 3ds Max and turn off auto-renew
   4. Your subscription stays active until the expiration date
   Did this fix it? Yes No

2. 2. Request a refund

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   1. Go to autodesk.com/returns within the window (15 days monthly, 30 days annual or multi-year from purchase or renewal)
   2. Share your order information; Autodesk states it processes requests in about 5 to 7 days
   3. Approved refunds go back to the original payment method and software access ends
   Did this fix it? Yes No

3. 3. If you bought through a reseller

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   1. Contact the reseller directly; Autodesk cannot cancel reseller orders in your account
   2. Note one Autodesk page says some direct online orders must be cancelled via Customer Service if the toggle is missing
   Did this fix it? Yes No

4. 4. Before cancelling

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   1. Export scenes to FBX or save in an older version if you may lose access
   2. Consider the free Blender if you only need occasional modelling
   Did this fix it? Yes No

Symptoms

You are being charged for 3ds Max and want to stop, or want your money back after a renewal.

Why it happens

• Auto-renew is on by default
• Refund window is short and counts from purchase or renewal
• Reseller purchases are managed by the reseller, not Autodesk

This guide also covers

• cancel 3ds max subscription
• 3ds max refund
• how to cancel autodesk subscription
• 3ds max auto renew

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Maxon One or Cinema 4D Subscription (Cinema 4D)
• How to Cancel Maya (Autodesk) Subscription (Maya)

Other 3ds Max errors

• 3ds Max Crashes on Startup
• 3ds Max License Error or Sign-In Failed
• 3ds Max Missing Textures and Maps (Missing External Files)
• 3ds Max Viewport Slow or Laggy
• 3ds Max Can't Open File From a Newer Version
• 3ds Max Arnold Watermark and MAXtoA Errors
• 3ds Max V-Ray Render Crash or Out of Memory
• 3ds Max Not Responding or Freezing When Saving