Acuity Scheduling Problems & Issues
Real user-reported problems, complaints, and limitations for Acuity Scheduling. Based on analysis of 14 signals.
Overall score: 49/100
Issues by Category
Exporting appointments is painful when you want to leave
Older reviews report the export of large appointment histories timing out or failing, pushing users toward the API (Premium only) to migrate. Fewer recent reports, but leaving Acuity with full history still takes planning.
Confusing UI requiring excessive steps
Users report the platform is 'not user friendly' with a 'poorly designed calendaring interface'. One review mentioned needing 17 steps just to purchase a class bundle. Navigation is unintuitive and business owners struggle to preview the customer experience.
Forced move to Squarespace login
Acuity moved accounts to Squarespace logins, resetting passwords and creating Squarespace accounts automatically. Users report confusion over which login to use and repeated sign-outs.
Product feels outdated compared to rest of Squarespace
Users note that Acuity has been 'stuck in the dark' and feels extremely outdated while Squarespace has done an excellent job updating other features. The platform desperately needs modernization but development seems stalled.
Limited reporting and clunky client records
G2 reviewers repeatedly cite weak reporting and awkward client record management; batch rescheduling only moves appointments in 30-minute increments from the original time.
Why is Acuity so expensive? No free plan and processor fees on top
Plans cost $20-$69/month billed monthly ($16-$55 annually), and features many solo businesses need (text reminders, packages, waitlist) start on the $34 Standard plan. Acuity itself doesn't add a transaction fee, but Stripe/Square/PayPal processing fees still apply to every booking payment.
No free plan available
Unlike Calendly, Cal.com or Setmore, Acuity has no free tier - only a 7-day trial (no card needed). Pricing starts at $20/month billed monthly or $16/month billed annually for a single calendar.
Acuity Premium price increase to $69/month
The top Premium plan (formerly Powerhouse) went from $61 to $69/month billed monthly and from $49 to $55/month billed annually. Starter ($20/$16) and Standard ($34/$27) were unchanged as of October 2026.
Acuity double booking and calendar sync problems
Users report busy times from Google/Outlook not blocking slots, duplicate events, and double bookings - one 2026 Trustpilot reviewer said support took weeks to respond. Microsoft and iCloud calendars can take up to 10 minutes to update, and syncs break silently after a password change.
Acuity reminders not reaching clients
Owners find out clients never got reminders: Acuity silently stops emailing anyone who marked a message as spam, text reminders require client opt-in, and SMS is blocked in some countries. There's no obvious alert in the admin when this happens.
Acuity outages: slow scheduler and checkout errors
Status trackers logged an October 2025 incident with slow loading and 500 errors, and a May 2026 disruption where clients couldn't redeem coupons at checkout. Each outage directly blocks bookings and payments.
Email-only support with slow responses
Acuity offers no phone support, only email. Users report slow customer service and issues that remain unresolved despite multiple contact attempts. For service businesses with urgent booking problems, this is inadequate.
Group class booking is inadequate
The group class booking system doesn't allow flexible scheduling across different weeks. Works well for private lessons but fails for group/package-based services, limiting its usefulness for yoga studios, fitness classes, and similar businesses.
Limited integrations compared to competitors
Acuity has far fewer native integrations than Calendly. Zoom can only connect to one Zoom account per Acuity instance, so teams with separate Zoom accounts end up sending links manually.
Regret Patterns
Common reasons users regret choosing Acuity Scheduling.
Chose Acuity for payments, now locked in and can't export
Users who chose Acuity for its payment features now find they can't migrate to alternatives because data export crashes. Years of client and appointment data is trapped in the platform.
Expected Squarespace to modernize the product
Users who chose Acuity after the Squarespace acquisition expected platform improvements. Instead, the product has stagnated while dealing with new annoyances like frequent re-login requirements.
Discovered calendar sync issues after client complaints
Business owners learned about disappearing appointments and sync failures through angry clients, damaging their professional reputation before they realized the technical issues.
Found out reminders weren't going out after no-shows
Owners assumed reminders were working until clients missed appointments - spam-blocked addresses and missing SMS opt-ins silently stop reminders.
Had to upgrade to Premium for HIPAA or API
Therapists and clinics that start on Starter or Standard learn the HIPAA BAA and API access are Premium-only, now $69/month billed monthly.
When Acuity Scheduling Breaks Down
Specific scenarios where Acuity Scheduling fails or underperforms.
Need to switch scheduling platforms
The data export function crashes with more than a handful of appointments. Migration to any competitor requires expensive API access or losing your historical data entirely.
High-volume payment processing
Processor fees (around 3% with Stripe/Square/PayPal) plus a $34-$69 subscription add up at volume; businesses processing $10,000/month pay roughly $300 in card fees on top of Acuity.
Complex group class scheduling
The group booking system can't handle flexible scheduling across different weeks. Fitness studios and similar businesses with varied class schedules will outgrow Acuity's capabilities.
Urgent booking issues arise
With email-only support and slow response times, urgent problems affecting your business (double bookings, disappeared appointments) can't be resolved quickly.
Building an integrated tech stack
With only 30+ integrations compared to competitors' 100+, businesses needing to connect Acuity with their CRM, marketing tools, and other software will hit walls.