What causes "Alfred Powerpack Refund & Lost License"?

No Powerpack free trial, so buyers test after paying Choosing Single vs Mega Supporter or personal vs corporate wrongly Purchases processed by Paddle, so the charge shows as PADDLE.NET * ALFRED License email lost when moving to a new Mac

How do I fix "Alfred Powerpack Refund & Lost License"?

1. Understand the refund policy: Read alfredapp.com/terms: refunds are not offered on the basis of non-compatibility with your Mac or yourself, nor for selecting the wrong license type For billing errors such as a duplicate charge, contact Alfred support from your purchase email with your order details 2. Identify the charge: A card line 'PADDLE.NET * ALFRED' is Alfred's reseller Paddle; check your email for the Alfred Powerpack receipt before disputing 3. Recover a lost license: Search your email for messages with 'Alfred Powerpack' in the subject On an activated Mac open Alfred Preferences > Powerpack to see the code Otherwise use alfredapp.com/help/recover-license or email support from the registered address 4. Move to a new Mac: Install Alfred 5 from alfredapp.com, paste the license in Preferences > Powerpack A Single License covers two of your own Macs; it is non-transferable to other people

// troubleshooting guide · alfred

Alfred Powerpack Refund & Lost License

Status: Ongoing
platforms:: macOS
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · alfred/refund4 FIXES

// quick answer

Alfred's terms say Powerpack refunds are not offered for incompatibility with your Mac or your needs, or for buying the wrong license type, because the free core can be tried first. Lost license codes can be recovered from the purchase email or Preferences > Powerpack.

Most likely fix: Understand the refund policy

How to fix it

// try these in order, the most common fix is first

FIX 1Understand the refund policy
1. 01Read alfredapp.com/terms: refunds are not offered on the basis of non-compatibility with your Mac or yourself, nor for selecting the wrong license type
2. 02For billing errors such as a duplicate charge, contact Alfred support from your purchase email with your order details
Did this fix it?
FIX 2Identify the charge
1. 01A card line 'PADDLE.NET * ALFRED' is Alfred's reseller Paddle; check your email for the Alfred Powerpack receipt before disputing
Did this fix it?
FIX 3Recover a lost license
1. 01Search your email for messages with 'Alfred Powerpack' in the subject
2. 02On an activated Mac open Alfred Preferences > Powerpack to see the code
3. 03Otherwise use alfredapp.com/help/recover-license or email support from the registered address
Did this fix it?
FIX 4Move to a new Mac
1. 01Install Alfred 5 from alfredapp.com, paste the license in Preferences > Powerpack
2. 02A Single License covers two of your own Macs; it is non-transferable to other people
Did this fix it?

Symptoms

You want your money back for the Powerpack, bought the wrong license, were charged by 'PADDLE.NET * ALFRED', or lost your license code on a new Mac.

Why it happens

C-01No Powerpack free trial, so buyers test after paying
C-02Choosing Single vs Mega Supporter or personal vs corporate wrongly
C-03Purchases processed by Paddle, so the charge shows as PADDLE.NET * ALFRED
C-04License email lost when moving to a new Mac

// this guide also covers

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