What causes "Asana Notifications Not Working (Email & Inbox)"?

Email notifications switched off in settings Asana emails bounced by your company's mail security, after which Asana stops sending Emails filtered to spam or another folder You made the change yourself (no self-notifications) You are not a collaborator/follower on the task or project Asana-side delivery issue

How do I fix "Asana Notifications Not Working (Email & Inbox)"?

1. Check your notification settings: Click your profile photo > Settings > Notifications Make sure email notifications are on for assignments, mentions and the projects you care about 2. Check spam and filters: Search your mailbox, including spam, for emails from asana.com Remove any rules that move or delete them Mark Asana as a safe sender 3. Ask IT to whitelist Asana: Ask your email admin to allow mail from Asana If emails bounced before, ask Asana support to clear the bounce on your address 4. Follow the task or project: Open the task and click Join/Follow, or add yourself as a collaborator For projects, set project notifications so you're alerted on new tasks 5. Test with a colleague: Have someone else assign you a test task or @mention you Your own actions don't generate notifications for you 6. Contact support: Send a task URL that should have notified you plus screenshots of your notification settings

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Asana Notifications Not Working (Email & Inbox)

Workaround available Web, Email, iOS, Android Updated October 21, 2026

Quick answer

Missing Asana notifications are usually caused by notification settings, emails bounced or filtered by your mail server, or Asana not notifying you about your own actions. Check settings and spam, whitelist Asana, then contact support if emails still don't arrive.

Most likely fix: Check your notification settings.

Symptoms

No email when assigned a task or mentioned, items appear in Asana Inbox but never as email, teammates don't get notified, or emails suddenly stop.

Why it happens

Email notifications switched off in settings
Asana emails bounced by your company's mail security, after which Asana stops sending
Emails filtered to spam or another folder
You made the change yourself (no self-notifications)
You are not a collaborator/follower on the task or project
Asana-side delivery issue

How to fix it

Try these in order — the most common fix is first.

1. Check your notification settings
1. Click your profile photo > Settings > Notifications
2. Make sure email notifications are on for assignments, mentions and the projects you care about
2. Check spam and filters
1. Search your mailbox, including spam, for emails from asana.com
2. Remove any rules that move or delete them
3. Mark Asana as a safe sender
3. Ask IT to whitelist Asana
1. Ask your email admin to allow mail from Asana
2. If emails bounced before, ask Asana support to clear the bounce on your address
4. Follow the task or project
1. Open the task and click Join/Follow, or add yourself as a collaborator
2. For projects, set project notifications so you're alerted on new tasks
5. Test with a colleague
1. Have someone else assign you a test task or @mention you
2. Your own actions don't generate notifications for you
6. Contact support
1. Send a task URL that should have notified you plus screenshots of your notification settings

This guide also covers

asana notifications not working
asana not sending email notifications
asana email notifications stopped
asana inbox notifications missing

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