AWeber Account Suspended or Under Review

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Workaround available Web Updated November 13, 2026Based on 4 user reportsHow we research

Quick answer

AWeber reviews accounts after high bounce rates, spam complaints or imports it cannot verify as permission-based. Contact Customer Solutions with proof of opt-in; there is no published appeal timeline.

Most likely fix: Read the notice and gather proof of consent

How to fix it

Try these in order — the most common fix is first.

  1. 1. Read the notice and gather proof of consent

    1. Open the email AWeber sent to your login address
    2. Note which metric or policy it names
    3. Collect how and when subscribers opted in (form screenshots, dates, source)
    Did this fix it?
  2. 2. Contact Customer Solutions

    1. Use phone, live chat or email (24/7)
    2. Explain the cause and what you changed
    3. Ask what is needed to lift the hold and wait for a human review
    Did this fix it?
  3. 3. Prevent a repeat

    1. Clean the list and remove hard bounces
    2. Use confirmed opt-in
    3. Never import old or shared lists
    Did this fix it?

Symptoms

You get an email saying your account is under review or sending is paused; broadcasts will not send.

Why it happens

  • High hard-bounce or complaint rate
  • Imported list without documented consent
  • Content or sending pattern that looks like unsolicited email
  • Payment or verification issue

This guide also covers

  • aweber account suspended
  • aweber account under review
  • aweber account closed

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