AWeber Account Suspended or Under Review
Quick answer
AWeber reviews accounts after high bounce rates, spam complaints or imports it cannot verify as permission-based. Contact Customer Solutions with proof of opt-in; there is no published appeal timeline.
Most likely fix: Read the notice and gather proof of consent
How to fix it
Try these in order — the most common fix is first.
1. Read the notice and gather proof of consent
- Open the email AWeber sent to your login address
- Note which metric or policy it names
- Collect how and when subscribers opted in (form screenshots, dates, source)
Did this fix it?2. Contact Customer Solutions
- Use phone, live chat or email (24/7)
- Explain the cause and what you changed
- Ask what is needed to lift the hold and wait for a human review
Did this fix it?3. Prevent a repeat
- Clean the list and remove hard bounces
- Use confirmed opt-in
- Never import old or shared lists
Did this fix it?
Symptoms
You get an email saying your account is under review or sending is paused; broadcasts will not send.
Why it happens
- High hard-bounce or complaint rate
- Imported list without documented consent
- Content or sending pattern that looks like unsolicited email
- Payment or verification issue
This guide also covers
- aweber account suspended
- aweber account under review
- aweber account closed
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