Beautiful.ai Not Working? Common Errors & Fixes

Cancel from a desktop browser under Profile > Billing (Pro or trial) or by downgrading the plan (Team owner). Do it before the trial or renewal date: refunds are only partial and only within 24 hours.

The 14-day trial needs a card and converts to a paid plan (often annual) automatically. Email support@beautiful.ai within 24 hours of the charge for a partial refund; after that, refunds are generally refused.

Export failures usually come from a broken slide or an image that never finished loading. Open Grid View, fix or delete the slide with a spinning icon, clear the cache and export again.

When a download never starts, the official fix is to try an Incognito window, then disable extensions, then clear the cache. If it still fails, send support the presentation links.

Exports change when the deck's fonts aren't installed, and animations never transfer. Choose Editable PowerPoint, download and install the fonts first, and use PDF when the look matters more than editing.

Smart Slides place elements automatically, so you can't drag them freely. Try another layout variation or shorter text first; for freeform control, Convert to Classic Slide in the Ideas tab (paid plans).

AI generation can take minutes or fail on complex prompts and during provider outages. Check status.beautiful.ai, wait instead of re-clicking, simplify the prompt and reload.

During import Beautiful.ai detects the PowerPoint's fonts and lets you keep the theme font or import your own. Wrong fonts usually mean the theme font was kept or the font wasn't uploaded.

Google Slides export is paid-only and drops video, audio, animations and transitions; some users find it inconsistent. Export to PowerPoint and upload that to Google Drive as a fallback.