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// troubleshooting guide · beautiful.ai

Beautiful.ai Charged Me After Free Trial

Status
Ongoing
platforms:
Web
updated:
November 15, 2026
reports:
4
Method
how we research
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RUNBOOK · beautiful-ai/charged-after-free-trial4 FIXES

// quick answer

The 14-day trial needs a card and converts to a paid plan (often annual) automatically. Email support@beautiful.ai within 24 hours of the charge for a partial refund; after that, refunds are generally refused.

Most likely fix: Email support immediately

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Email support immediately

    1. 01Write to support@beautiful.ai within 24 hours of the charge
    2. 02Include your account email, charge date, amount and that you didn't intend to subscribe
    3. 03In the in-app chat, ask for a human agent instead of the bot
    Did this fix it?

  2. FIX 2Cancel so it doesn't renew again

    1. 01On a desktop browser open Profile > Billing
    2. 02Cancel the plan and finish every confirmation screen
    3. 03Keep a screenshot of the cancellation confirmation
    Did this fix it?

  3. FIX 3Escalate with your bank if ignored

    1. 01Keep screenshots of the charge and your support emails
    2. 02Contact your card issuer about a disputed recurring charge if support doesn't respond
    Did this fix it?

  4. FIX 4Avoid it next time

    1. 01Set a reminder 2-3 days before the trial ends
    2. 02Check which billing cycle is selected before entering your card
    3. 03Use the $45 single-project monthly plan if you only need one deck
    Did this fix it?

Symptoms

An unexpected Beautiful.ai charge, often the full annual amount, appears after the trial or after you thought you chose monthly.

Why it happens

  • C-01Trial wasn't cancelled before day 14
  • C-02Annual billing was preselected at signup
  • C-03No reminder email noticed before conversion
  • C-04Cancellation not completed past the retention screens

// this guide also covers

  • beautiful.ai charged after trial
  • beautiful.ai unexpected charge
  • beautiful.ai annual charge refund
  • beautiful.ai scam

Still not working?

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